CAN'T ACCESS ACCOUNTS - URGENT

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Hi, I need advice from somebody regarding access to our company accounts. I am not able to get in and modify the videos that have been loaded and some of them are incorrect. IT IS REALLY URGENT that I am able to communicate with someone and explain my issue. Could you please advise the fastest way to go about this please. I am currently paying a monthly fee and not able to manage my accounts.

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Richard Campbell May 03, 2012 01:08

Did you lose your password? You can reset your password - as long as you have access to the email on the screencast.com account.

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Did you lose your password? You can reset your password - as long as you have access to the email on the screencast.com account.

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Tammy Henderson May 03, 2012 01:31

Hi there,

Potentially, however I cannot get the system to give me a link to reset my password. I have two accounts that I need to access:

tammy.henderson@3plearning.com (password not accepted nor am I able to receive an email allowing me to reset it).

jason.doffay@3plearning.com (ditto above)

Jason was an employee at our Company who left last year and I took over the account but cannot remember the password. The email address in this account was not changed because I did not want to jeopadise the links to the videos that we had provided to our clients.

I need to gain access to both these accounts. Are you able to HELP me?

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good solution! good solution! (undo)
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What's the status of this problem?

Hi there, Potentially, however I cannot get the system to give me a link to reset my password. I have two accounts that I need to access: tammy.henderson@3plearning.com (password not accepted nor am I able to receive an email allowing me to reset it). jason.doffay@3plearning.com (ditto above) Jason was an employee at our Company who left last year and I took over the account but cannot remember the password. The email address in this account was not changed because I did not want to jeopadise the links to the videos that we had provided to our clients. I need to gain access to both these accounts. Are you able to HELP me?

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Glenn Hoeppner (Senior Software Engineer) May 03, 2012 03:40

Hi Tammy,

You can contact Customer Service in the morning and they will be able to help you. The hours and information are on this page:
http://www.techsmith.com/contact.html

FYI, you should be able to change the email address associated with an account without breaking any links you've shared.

-Glenn

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good solution! good solution! (undo)
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What's the status of this problem?

Hi Tammy, You can contact Customer Service in the morning and they will be able to help you. The hours and information are on this page: http://www.techsmith.com/contact.html FYI, you should be able to change the email address associated with an account without breaking any links you've shared. -Glenn

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