Credit card charged, "trial" expired. What?

Edit Subject

We will definitely straighten this out.

My guess is that there might be a receipt in your email that has a software key you can plug into that trial screen you are describing.

No matter what though, thanks for including your email when you posted. Someone from our Customer Service team will contact you on Monday.

We will track this down and sorry for the inconvenience.
Mike Curtis

Thanks for your prompt help. Among the (many) emails TechSmith/Snagit has sent in the past month, I found the key and should now be registered.

The genesis of the problem, I believe, was my attempt to sign up for a trial to see if I wanted to buy. But that didn't seem to work. At that point, I had to consider the years - quite a few - I've found some use for the various Snagnit versions. My new Win7 has something called a snipping tool, but this dog is too old to seek out new tricks to learn (and Win7 is full of them).

So I purchased the program. That worked, payment was made. But T/S had already decided mine was a trial. Anyway, my ;( is now a :), sort of.

Oh, and I was surprised - when trying to resolved this - that TechSmith did not recognized the Fastmail email address they'd been using to send me stuff. Nor did they recognize my Suddenlink address that they (as SoftCasa, something like that) had been using for my account for some years.

All I can figure is, once my "trial" was over, evidence of me was deleted from the system. Not a good idea.