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I could not even resovle it through the brouser.
Image attached
I’m
unsure
Jing update not working as it can not resolve download.techsmith.stage
When I go to check for updates, an error message comes back that "The remote name could not be resolved: 'download.techsmith.stage' "
I could not even resovle it through the brouser.
Image attached
I could not even resovle it through the brouser.
Image attached
Official
Response
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Hi Everyone,
The workaround that John provided will be the best option to ensure you are receiving Jing updates in the future. We have narrowed down the problem to a beta build that was being handed out which contained an update configuration file which pointed to the incorrect update server.
So, as John mentioned, go ahead and reinstall the latest version of Jing from this location: http://www.techsmith.com/download/jin... and everything should be up and running again.
Apologies for this inconvenience, please let us know if you continue to have problems and we'll be happy to help out.
Have a wonderful day!
Jason
EMPLOYEE
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Yep same problem here. Something is broken.Comment -
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I’m
frustrated
me too! very frustrating! -
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That's *if* there is an update. Remember, Jing Pro is being axed, so I would not expect much more features on Free Jing. Snagit 11 is the one they are concentrating on, it's the money maker.
So if you want high quality MP4 videos, you will have to use Snagit 11, or Camtasia Studio.
Jing Pro:
http://youtu.be/LGByCatPnoE -
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I have both Snagit 11 and Camtasia Studio 8 but Jing is a handy tool when you need something quick and simple. If there are to be no further updates then I guess it does not matter if the auto updater does not work.
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Hi Everyone,
Sorry for the trouble with Jing's update service. If possible, would you all be willing to check your current version of Jing and post back what you find? Here is a quick video showing where to check: http://screencast.com/t/ZunmWsOea
We are looking into the problem, and we will post an update as soon as we have more information.
Thank you,
Jason -
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I have 2.6.12032.
Just checked my laptop and it has 2.6.12205 and that one works.
Seems I should do a manual uninstall and reainstall with the new version??? -
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Just upgraded and the feature is now working.
BTW, I did an install over the top of the existing without and uninstall. The installer found a process that was running the prevented it from updating. The error message was precise and had the PID in the message as well so I could kill the process. Kudos to the installer package designer in providing an efficient installer for Jing.
(In a past life I evaluated software packages)
Thanks Jason for your assistance. -
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I am running Jing Pro 2.6.12032. What are the changes in the newest version? I still can't update, but will wait for a fix.
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New version is a minor version update. Looks and funtions like the old version but the check for update runs fine. The new version is the fix I believe.
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Hi Everyone,
The workaround that John provided will be the best option to ensure you are receiving Jing updates in the future. We have narrowed down the problem to a beta build that was being handed out which contained an update configuration file which pointed to the incorrect update server.
So, as John mentioned, go ahead and reinstall the latest version of Jing from this location: http://www.techsmith.com/download/jin... and everything should be up and running again.
Apologies for this inconvenience, please let us know if you continue to have problems and we'll be happy to help out.
Have a wonderful day!
Jason -
