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EMPLOYEE
Screencast.com is currently not accepting new uploads and some content (particularly recent uploads) cannot be viewed. The team is working on restoring the service now and we will update this post as more information is available.
This impacts content shared to Screencast.com from Jing, Snagit (both platforms), Camtasia Studio, Camtasia for Mac, Camtasia Relay, Morae, and ScreenChomp.
Update 8:15 PM EST: Sc.com is back accepting new uploads and all content is available. Note that no data was lost, merely unavailable. We apologize for any inconvenience.
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Screencast.com hosting service is down
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I’m
sad
On more than half of my videos on Screencast, all of a sudden my videos aren't accessible. People go to the link but they get a white, blank screen.
This reply was created from a merged topic originally titled
Videos are not loading in Screencast. -
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For some reason, my the videos stored in my library won't play. Furthermore, when I post the link on another site, they don't play there either.
This reply was created from a merged topic originally titled
Videos won't play. -
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Things should be working now Gary. Just about to take the onsite message down.
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yes good to go thanks
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I’m
sad
Not only can't I upload videos, one of our main file folders shows the 'accepted invitation' column as completely blank, even though our clients accepted their individual invitation and signed-up for a free Screencast account. Now none of our clients can access critical content they paid our Company for, or complete their assignments, which is going to throw off their one-on-one coaching sessions.-
Arah, sorry to hear it's not quite working for you. I'm not sure what could be causing your issue but it sounds unlikely to be related to the outage. We'd like to know more so we can look further into the issue. Can you contact our Support Team here, http://techsmith.custhelp.com/app/uti...
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I’m
sad
No, Screencast still is not fully working. Our accepted invitation column in one of our key file folders is still blank. Help!
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No, it's not fully working yet. Our 'accepted invitation' column is blank in one of our main folders. Help!
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The close button on the uploader is taking a long time to appear and the files are taking longer than usual to process. Also it appears one of my older videos is no longer showing up on the web site.
This reply was created from a merged topic originally titled
Problems uploading. -
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Hi All,
I'm sorry you are still experiencing problems with Screencast.com. Because each of your situations are different, I would like you each to open up a ticket with Tech Support. They can help gather more details and help solve your problems.
You can open up a ticket and search for common problems here: http://www.techsmith.com/support.html
Thanks for your patience and support!
Brian -
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I’m
frustrated
I submitted a Technical Support ticket yesterday morning and still have not received a response. The problem still exists. Please advise.
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Must be something with your computer or Internet, no problems here, See:
http://www.screencast.com/t/yOKlcdVc03S -
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I’m
frustrated
Problem is not due to Internet or our computers. Sigh. Problem, as reported to Technical Support, is one of our critical 'authenticated' folders is no longer showing all of the email addresses of clients who previously accepted an invitation from us to view content. As a test, today and yesterday, newly accepted invitations also are not showing up in the 'Accepted Invitations' column. Instead, the email addresses remain in the 'Pending Invitations' column. The 'Accepted Invitations' in this particular folder, after months of clients accepting them, is totally blank.
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Very sorry for this frustration. As an FYI, we (dev team) are investigating and will get back to you when we know more.
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I've just made two attempts to upload a video. Although the upload appeared to be successful both times (greem check-mark icon displayed), the video does not appear in the contents of my account. Please advise.
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The problem seems to be fixed now -- I am now able to upload. JamesBurt, you might want to try again now.
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