I’m itchy

Upload and Sharing Errors (2s, 400s, 500s)

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After making a recording, the app won't allow me to play it back (player appears but does not play - although I can scroll through) or upload to the screen chomp website(error message). Boohoo. Any thoughts?

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Jeremy, Product Manager November 28, 2012 14:07

We have updated ScreenChomp to version 1.4 that dramatically increases the reliability of sharing your videos. We apologize the incredibly long and painful time period that this has been happening. We have also removed the Facebook login to eliminate some confusion. Thank very very much for your patience and happy Chomping!

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Jeremy, Product Manager October 25, 2012 20:09

Within the past few weeks, we have moved a development team onto these issues to correct them. We definitely understand it has been very painful for you all and hope that once these updates are available you give the app another try. Thank you.

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Within the past few weeks, we have moved a development team onto these issues to correct them. We definitely understand it has been very painful for you all and hope that once these updates are available you give the app another try. Thank you.

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Jeremy, Product Manager October 26, 2012 12:35

There were some very recent issues that we have fixed temporarily. We are continuing to work towards a more permanent solution.

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There were some very recent issues that we have fixed temporarily. We are continuing to work towards a more permanent solution.

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Heather Bushnell Mock November 12, 2012 13:27

Hello,
I am still having this issue. I have tried about a dozen times to upload my video. I saw one thread that recommended renaming the file but that did nothing. Each time I get the caution sign with an exclamation point and the message, "The cloud gave me an error I don't understand: '500'"

This is very frustrating. I made a 20 minute video for my students, and now they cannot watch it.

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Hello, I am still having this issue. I have tried about a dozen times to upload my video. I saw one thread that recommended renaming the file but that did nothing. Each time I get the caution sign with an exclamation point and the message, "The cloud gave me an error I don't understand: '500'" This is very frustrating. I made a 20 minute video for my students, and now they cannot watch it.

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Vlad Shevtsov November 21, 2012 11:52

in 90% attempts to view after share with screencast - not able to view uploaded movies - error every time. for example http://screencast.com/t/HIWxZi2I
seems this depends from video size, if more that 1 Mb - error will be. Is this some kind of motivation to buy account or this happens any way?

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in 90% attempts to view after share with screencast - not able to view uploaded movies - error every time. for example http://screencast.com/t/HIWxZi2I seems this depends from video size, if more that 1 Mb - error will be. Is this some kind of motivation to buy account or this happens any way?

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Vlad Shevtsov November 21, 2012 11:54

also you should check sign using FB account - not a works, comment below tried to post, but got error...

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also you should check sign using FB account - not a works, comment below tried to post, but got error...

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Jeremy, Product Manager November 28, 2012 14:07

We have updated ScreenChomp to version 1.4 that dramatically increases the reliability of sharing your videos. We apologize the incredibly long and painful time period that this has been happening. We have also removed the Facebook login to eliminate some confusion. Thank very very much for your patience and happy Chomping!

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We have updated ScreenChomp to version 1.4 that dramatically increases the reliability of sharing your videos. We apologize the incredibly long and painful time period that this has been happening. We have also removed the Facebook login to eliminate some confusion. Thank very very much for your patience and happy Chomping!

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Lynne Flaxman December 13, 2012 06:11

After recording Screen Chomp wouldn't save. It came up with error "404" How can I get it to save and email?

This reply was created from a merged topic originally titled
Error 404 in Screen Chomp.

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After recording Screen Chomp wouldn't save. It came up with error "404" How can I get it to save and email? <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="http://feedback.techsmith.com/techsmith/topics/error_404_in_screen_chomp/changes" target="_blank">Error 404 in Screen Chomp</a>.</em></span>

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sjbrooksyoung February 15, 2013 18:33

I am still getting an error 2 message and am running both the latest version of ScreenChomp and iOS 6.1. Help!

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I am still getting an error 2 message and am running both the latest version of ScreenChomp and iOS 6.1. Help!

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Rich Hochstim February 15, 2013 21:18

Me too. Rainy days are here again?

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Me too. Rainy days are here again?

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sjbrooksyoung February 15, 2013 21:23

Apparently. I have a group of teachers who are ready to throw in the towel on ScreenChomp and go to Educreations. Makes me sad...

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Apparently. I have a group of teachers who are ready to throw in the towel on ScreenChomp and go to Educreations. Makes me sad...

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Vicki Johnson February 15, 2013 21:28

Still not working.

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Still not working.

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