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Snagit not working in Retina display
Snagit does not work on Retina display MacBook Pro. The selection only shows the lower part of the screen, making it impossible to select
Official
Responses
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Greetings!
The Snagit Mac team would like everyone's feedback on a beta version of Snagit. This beta version addresses issues that have been mentioned in this and a few other threads in regards to Snagit on Macbook Pros with Retina.
If you are interested in participating, please fill out the following form: http://bit.ly/YaZDm8
Once you are signed up, we will email you with information on how to obtain the beta build. You can expect an email sometime later today, 4/30/2013, or early tomorrow morning 5/1/2013.
Thanks! -
EMPLOYEE
1Today we released Snagit for Mac 2.1.2. Snagit 2.1.2 has been optimized for capturing and editing on the Retina display.
Snagit 2.1.2 is currently only available to non-AppStore customers. It will be available to AppStore customers as soon as it is approved by Apple. -
Hello Everyone,
Snagit 2.1.1 has been released in the Mac App Store and should start showing up within a few hours. Thank you for your patience.
Thanks,
Rick -
EMPLOYEE
2Hello Everyone,
I wanted to give an update with where we are in regards to retina support for Snagit and Jing. Recently, I mentioned us having a solution in its final stages of testing. Testing revealed some issues with our solution that will require some more time from development.
We feel everyone's pain about not being able to use Snagit to accomplish your daily tasks. Today we released 2.1.1, via normal update channels, which provides improvements that will allow everyone to get back up and running.
The difference between 2.1.1 and the release we are still working on is that today's release does not fully embrace the retina screen. Snagit will capture pixel for pixel what you have selected in your region, but when the editor is on a retina screen, it will show your capture at double its size. This only occurs in editor, and does not occur when sharing or saving your captures. The Snagit team's current top priority is getting Snagit for Mac to fully embrace the Macbook Pro with Retina display.
In regards to Jing, we currently have a build in testing that works similar to how Snagit 2.1.1 functions: pixel for pixel capture and doubling of the image size only in the editor.
Cheers,
Carmen
EMPLOYEE
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I’m
frustrated
It does not work for me either. You released an update to 2.1 and no fix? C'mon now.Comment -
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Hi Everyone,
We are in the process of fixing a host of bugs related to the new Retina Macbook Pros and Snagit. We certainly apologize for the trouble with Snagit. We're anxious to get the serious problems fixed as soon as possible.
Thanks for your patience, we will keep you updated.
Jason -
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What about Jing? Are you fixing those problems as well?-
Hello Borya, Yes, the plan is to fix Jing too.
Mike Curtis -
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I have been using version 1.0.4 without any problems until I purchased my retina mac. I figured the software was old and needed to be upgraded to fix the problem. When I upgraded last night the new version, 2.1, I had the exact same problem. I had to cancel my upgrade and revert to my previous version. I ordered my Mac on June 20th and received it a few weeks ago. Your product has been one that I use daily. Do you have an idea as to when you will fix it?
Rich -
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Have the same problem on my new MacBook Pro. Switching from my windows PC to mac, I really need snagit on that machine. Fix it guys !
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I’m
frustrated
Still the same with update 2.1 :-( -
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I’m
frustrated
OUCH-- Need it now.
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I’m
Frustrated
Jason,
Any idea when this VERY serious problem on the retina MacBook will be addressed?
Rich -
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I’m
frustrated
Same here please get this fixed!
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I’m
frustrated
Is there a timetable for the fix? -
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EMPLOYEE
1Hi Everyone,
We are hoping to have an update with a number of Retina display bugs fixed in the next week or so. The team is eager to get Snagit up and running again for you all.
Thanks,
Jason-
Should we assume it will be auto update or a special dl ?
thanks for update- -
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I’m
frustrated
Would love to have a timeline on this. I've had the retina macbook for over a month now and while it's great to hear that you are aware of the issue and working on it, if the ends up being another 2+ weeks, I'll need to find something else as two months with no screen clipping is very difficult.
Jason- do you have a ballpark on this release date?-
OMG--- the lead developer JUST said FOUR hours ago
"the next week or so" -
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My bad- not sure how I missed his comment. Just saw the other comments from him without a date as well as other posts asking the same thing. Glad to hear it's within the next week.
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I’m
happy
I like the rest of you have been very frustrated by how long it is taking to fix this VERY severe problem. I hate to say it but I had to look elsewhere for a solution to this problem and the solution was right under my nose. All of you frustrated individuals take a look at this solution, http://graphicssoft.about.com/od/scre...
It works perfectly with the retina MacBook Pro.
Rich-
solution works in a pinch. Please hurry and get this fixed.
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You guys need to push this out ASAP. I understand there is development time involved but a week might as well be a year for me. -
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Snagit does not work on the new Apple macbook Pro with Retina. When capture, the image is blown up ~2x and makes Snagit useless. This is killing me so let me know when this will get fixed with a patch.
This reply was created from a merged topic originally titled
Snag it does not work on Apple Macbook Pro Retina. -
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Hi!
Since you're at it, please include the auto-trim feature as found in the Windows vewrsion. It does not make sense NOT to have it already. Thanks in advance...-
Hi,
I have great news! Snagit 2.0 introduced "Trim", which has the same functionality as the Windows equivalent. It is listed in the "Edit" menu as see here: http://screencast.com/t/rVkOT6u0TB
I hope this helps out :)
Jason -
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And another while your at it - I have Snagit for Windows. Could use the text capture functionality as well in Snagit for Mac. Very disappointed in the Mac version.
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EMPLOYEE
2Hello Everyone,
I wanted to give an update with where we are in regards to retina support for Snagit and Jing. Recently, I mentioned us having a solution in its final stages of testing. Testing revealed some issues with our solution that will require some more time from development.
We feel everyone's pain about not being able to use Snagit to accomplish your daily tasks. Today we released 2.1.1, via normal update channels, which provides improvements that will allow everyone to get back up and running.
The difference between 2.1.1 and the release we are still working on is that today's release does not fully embrace the retina screen. Snagit will capture pixel for pixel what you have selected in your region, but when the editor is on a retina screen, it will show your capture at double its size. This only occurs in editor, and does not occur when sharing or saving your captures. The Snagit team's current top priority is getting Snagit for Mac to fully embrace the Macbook Pro with Retina display.
In regards to Jing, we currently have a build in testing that works similar to how Snagit 2.1.1 functions: pixel for pixel capture and doubling of the image size only in the editor.
Cheers,
Carmen- view 1 more comment
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how do I get this update? I installed snagit via the mac appstore and I don't see an update there?
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I apologize. I forgot to mention in my original post that we are still in review for the App Store. We are hoping to get approved soon. The wait times for the App Store have sky rocketed as of late.
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Nice to see that you're reacting to your audience. Just upgraded to 2.1. It a big (and a little late) step forward. Could you please bring the auto-trim feature like you have it in the Windows version (not just "trim" manually afterwards... The real thing that can save users time (& money)). Thanks in advance...
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Hi,
I have great news! Snagit 2.0 introduced "Trim", which has the same functionality as the Windows equivalent. It is listed in the "Edit" menu as see here: http://screencast.com/t/rVkOT6u0TB
I hope this helps out :)
Jason -
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Carmen, you do not know how much you saved me on the new patch even through it not 100% (actually 200%). THANKS...
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I’m
happy
Here is what I did to make it normal size-
Edit>resize image>reset
then resize the width (lock ratio) (and height) to 50% -
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dkaleky, when you say normal size, do you mean normal size in the editor or when you share and save?
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this is it ? we have to use another capture plugin to forget a 50$ software ?
we need a solution, i used it daily, and now i have a big problem with this, we have to be refunded- view 4 more comments
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Hi Maxime,
One possibility in the interim would be to download the 30 day trial of Snagit 2.1.1 here http://www.techsmith.com/download/sna.... Once the app store version has been approved, you could then uninstall the non-App Store version.
Thanks,
Jason -
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Fixed. Thanks
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Hello Everyone,
Snagit 2.1.1 has been released in the Mac App Store and should start showing up within a few hours. Thank you for your patience.
Thanks,
Rick -
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any update for the real fix ?
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I do not have a time frame that I can share. However, we have completed a lot of the development and it's currently in testing. The last thing we have to wrap up from a development perspective are the effects.
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Hello,
While most of this thread talks about Snagit and retina, there were some questions about Jing. The Jing update just came out (August 21, 2012).
It should be prompting you to update within the next 24 hours. You can also force the update manually by clicking More > Help > Check for update. (Screenshot: http://www.screencast.com/t/2G454Df3 )
Thanks for using Jing!
Mike Curtis-
Jing 2.6.68622 is that it ?
If it is-- it doesnt work properly on Retina. -
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I’m
sick
Since you have once again ignored a comment here it is in full color
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We released it, but had to pull it for a bug where the annotation wasn't staying on the image. The developers worked to fix and text the bug, and we should be releasing the retina version again any moment.
I'm sorry I overlooked this thread and didn't update it with the news of the release and its near immediate recall. I would try a manual update in about an hour.
I'll keep this thread up and post any news as it comes in.
Sorry for the confusion,
Mike Curtis -
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July 22 this thread opened and still no fix
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EMPLOYEE
1Today we released Snagit for Mac 2.1.2. Snagit 2.1.2 has been optimized for capturing and editing on the Retina display.
Snagit 2.1.2 is currently only available to non-AppStore customers. It will be available to AppStore customers as soon as it is approved by Apple.-
thanks!
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I’m
pissed after waiting
the fonts do not size properly
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This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: Fonts sizes do not display properly on 2.1.2
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can you confirm... Is this me or you
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Greetings!
The Snagit Mac team would like everyone's feedback on a beta version of Snagit. This beta version addresses issues that have been mentioned in this and a few other threads in regards to Snagit on Macbook Pros with Retina.
If you are interested in participating, please fill out the following form: http://bit.ly/YaZDm8
Once you are signed up, we will email you with information on how to obtain the beta build. You can expect an email sometime later today, 4/30/2013, or early tomorrow morning 5/1/2013.
Thanks! -
EMPLOYEE
