Tips for Getting (and Giving) Value on this Community Site

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New here? Let us help you find your way around!

We want this community to be useful and enjoyable for everyone involved, so we gathered some tips and guidelines. Watch the video or jump down to read.



Tips finding and posting things

1. Posting is searching, too!
   When you type a question or idea in the box at the top of the main page and click "Continue", the system looks for a topic that matches. If there's a match, you can read and add to that topic instead of starting a new one.


2. Specify your product and version.
   If there's no match and you do post a new topic, please be sure to specify which product you're posting about...so the person responding won't have to ask. It's most helpful to do this in the title and via the "product" checkbox when you post.


3. Pictures really are worth 1,000 words!
   A screenshot or even a short video goes a long way toward communicating clearly.

Tips for browsing or keeping up to date

1. View posts about a specific product.
   To see the latest posts about any product, view that product's page.


2. Subscribe to posts about a specific product.
   Visit the page for the product you're interested in, then click the Follow button (for email notifications) or the orange "subscribe" icon (for the RSS feed).
   

Community guidelines

1. Add value.
   Share what you know, ask good questions, take the time to include details. If you offer a product or service that is useful to the TechSmith user community, be a community contributor first
   and a marketer second.


2. Respect people.
   Give people the benefit of the doubt, just like you would if talking to them in person. Posts that include personal attacks and gratuitous profanity will be removed, as they do not contribute to the atmosphere we want to establish.


3. Know your options for getting help.
   A lot of TechSmithies take time away from other responsibilities to respond on Get Satisfaction, but it is not our primary support channel. If you need urgent help from our superstar support agents, you can open a help ticket or talk to someone by phone. We offer free, unlimited tech support Monday-Friday, 8am-7pm ET; on weekends and the five major U.S. holidays we're hanging out with family and friends.


4. Private details don't belong on a public forum.
   Please don't post your email address, license key, or other personal details in the community. If you need someone to contact you privately, select the option to share your email address with TechSmith when you post and it will be visible only to our staff. To review this setting, visit your profile and click Privacy Settings in the left-hand column.

Who are the Champs?

We appreciate everyone's contribution to this community and give special recognition to our volunteer moderators via the Champs program. When you see them online (their profiles have a little symbol in the lower right corner), please be sure to thank them for helping out. If you have any questions about our Champs, please email Logan Schultz, l.schultz@techsmith.com.