USER NAME/PASSWORD CONFUSION

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I am sorry for any confusion! The log in credentials for Screencast.com will be a separate log-in from the community blog and for our technical support center.

If you have not created an online support account for our website in the past, you will want to create a quick log-in account in order to send us a support ticket.

http://techsmith.custhelp.com/app/uti...

Please note, the log in credentials to our online support center will be case sensitive.

If you have any additional questions, please let me know!

Kind regards,
Marissa
Customer Service Specialist

The problem I am having is that the user name and password that I use for Screencast.com will not work when I try to ask a question or participate in the foumn. What am I doing wrong? I have entered the user name and password very carefully many times. Do I need a different, separate user name and password to ask a technical question?

This reply was created from a merged topic originally titled
User name confused, very confused.

I have a user name and password for Screencast.com. It does not appear to work to get technical help or to log into the community. Perhaps I just don't know what I am doing.

This reply was created from a merged topic originally titled
Password Confusion.

I AM UNABLE TO GET HELP. THE USER NAME AND PASSWORD I AM USING ON SCREENCAST.COM DO NOT WORK TO GET HELP. I WAS ABOUT TO BUY CAMTASIA BUT IF I CAN'T GET SUPPORT - NO WAY

This reply was created from a merged topic originally titled
CAN'T GET SUPPORT.

I am having a lot of trouble with my password to get any help. The password that works for logging into Screencast.com does not work for asking a question. When I try to aks a technical question of participate in the forum it aske me to log it. I can't. Do I need separate passwords for that, is that a separate registration from Screencast.com? I also can not figure out how to make the MP4 rewind and paly back, or fast forawrd. For educational videos this is basically essentail. It must be there. The sliders in the viewer move but nothing happens. I have tried to read about this with self help but can't understand what I am doing wrong.

This reply was created from a merged topic originally titled
Frustrated by simple stuff.