Get Satisfaction uses Javascript and cookies.

You'll need to enable Javascript and cookies to participate.

Create a new topic

About this Problem

See the changes made to this topic

Help get this topic noticed by sharing it on

Twitter,

Facebook, or email.

sad

I’m frustrated

Web page scroll mode doesn't work in Chrome..

Edit Subject

19 people have
this problem +1

EMPLOYEE

0

Edit

Delete

Remove

Official

Mike Spink (TechSmith Support) January 14, 2011 21:18

We have got inconsistent results in Chrome with our scrolling. If the all in one scrolling is not working I would recommend using Custom Scroll or the Snagit Printer. Here's a video on custom scroll.
http://www.screencast.com/users/SnagI...

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

We have got inconsistent results in Chrome with our scrolling. If the all in one scrolling is not working I would recommend using Custom Scroll or the Snagit Printer. Here's a video on custom scroll. http://www.screencast.com/users/SnagIt/folders/SnagIt%209%20Newsletter/media/ee32e2bc-d738-4c89-ab0b-e6226df3b256

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

etidel January 14, 2011 21:19

Custom scroll doesn't work. At least for that page.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

Custom scroll doesn't work. At least for that page.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

guthardt March 02, 2011 17:44

it doesn't work in Opera either. This is annoying, as I assume web page capturing is the most common use case for the scrolling window feature.

No, custom scroll is no alternative, it is way more complicated and the good thing about SnagIt is that it's usually fast and easy.

SnagIt Printer obviously is of little use for web pages, as the print layout of them very often differs from the standard layout.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

it doesn't work in Opera either. This is annoying, as I assume web page capturing is the most common use case for the scrolling window feature. No, custom scroll is no alternative, it is way more complicated and the good thing about SnagIt is that it's usually fast and easy. SnagIt Printer obviously is of little use for web pages, as the print layout of them very often differs from the standard layout.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Brent Kleinheksel March 23, 2011 14:04

i can't get it to work in chrome 10, ff 4 or ie9

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

i can't get it to work in chrome 10, ff 4 or ie9

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Ellen March 24, 2011 13:11

I just captured some blog functions with the free system to test it out, couldn't scroll at first, but once the video is running I clicked outside the capture zone and was able to scroll without a problem throughout the video (mouse inside or outside the capture zone)... I scrolled using the mouse wheel... dunno if they fixed the problem or if it's just a case of reminding the comp what you want to scroll...

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

I just captured some blog functions with the free system to test it out, couldn't scroll at first, but once the video is running I clicked outside the capture zone and was able to scroll without a problem throughout the video (mouse inside or outside the capture zone)... I scrolled using the mouse wheel... dunno if they fixed the problem or if it's just a case of reminding the comp what you want to scroll...

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

sharlandouglas April 18, 2011 20:34

I'm using v 9.1.3 which doesn't work with Chrome or Firefox and it doesn't appear that ver. 10 does, either. I'm buy the upgrade when it works with Chrome.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

I'm using v 9.1.3 which doesn't work with Chrome or Firefox and it doesn't appear that ver. 10 does, either. I'm buy the upgrade when it works with Chrome.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

David M. Converse (Technical Support Specialist) April 19, 2011 15:28

Sharla, we are officially supporting Internet Explorer and Firefox on Windows and Safari and Firefox on Mac. We recommend using one of those browsers if you need scrolling capture on either platform as they give the most consistent results. You can try alternate methods of scrolling capture as Mike explained above but it simply may not work in Chrome.

good solution! good solution! (undo)
- view 3 more comments
- Charles Cherry August 09, 2011 21:16
  
  Not a very good answer...Chrome is a very popular browser, I can't believe you won't support it.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- chrisboyce.uk August 26, 2011 14:50
  
  I agree. Rather than 'all in one' they should call it 'ie and firefox in one'...but apart from Chrome, I'm pretty happy with this product
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Heather Stinnett December 14, 2011 17:51
  
  I am using IE and the scrolling function seems to be intermittent, it works when it wants to and if it doesn't want to I am out of luck. Like the OLD snagit much better. Simpler and easier to use.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Sue Wells January 18, 2012 19:26
  
  I am also seeing the scrolling function intermittently. It gets really frustrating and I am using IE9.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Michelle March 21, 2012 17:20
  
  I'm getting the same with SnagIt 10 :(
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

Sharla, we are officially supporting Internet Explorer and Firefox on Windows and Safari and Firefox on Mac. We recommend using one of those browsers if you need scrolling capture on either platform as they give the most consistent results. You can try alternate methods of scrolling capture as Mike explained above but it simply may not work in Chrome.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

sharlandouglas April 19, 2011 17:21

Sure, I will use IE or Firefox when I need to capture a scrolling window. I gather the company would like to sell me an upgrade, but that won't happen until you support Chrome. I'm just sayin'.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

Sure, I will use IE or Firefox when I need to capture a scrolling window. I gather the company would like to sell me an upgrade, but that won't happen until you support Chrome. I'm just sayin'.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly
Cancel
I’m frustrated

0

Edit

Delete

Remove

Official

Diana Spinelli Walker April 27, 2011 11:09

I can't use the scolling window funciton at all! Not in IE8, not in Firefox 4.0, nothing! Grrrrr.... SnagIt, when's the fix coming?

good solution! good solution! (undo)
- view 1 more comment
- mwire2 January 28, 2012 02:19
  
  Same - does not work on Firefox 9.0.1
  
  Edit
  
  Delete
  
  Remove
- Cancel
- mwire2 January 28, 2012 02:31
  
  Update to the above comment. I did what Peter Gillberg suggested below and it works like it should. Thanks Peter
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Michelle March 21, 2012 17:21
  
  Nor on FF 10 or 11
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

I can't use the scolling window funciton at all! Not in IE8, not in Firefox 4.0, nothing! Grrrrr.... SnagIt, when's the fix coming?

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly
Cancel
I’m frustrated

0

Edit

Delete

Remove

Official

Charles Cherry August 09, 2011 21:15

I'm having the same issue. I don't like having to open up a new browser just to do a screen capture.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

I'm having the same issue. I don't like having to open up a new browser just to do a screen capture.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly
Cancel
I’m pissed!

0

Edit

Delete

Remove

Official

Murray McFadgen August 15, 2011 21:55

"Sharla, we are officially supporting Internet Explorer and Firefox on Windows and Safari and Firefox on Mac. We recommend using one of those browsers if you need scrolling capture on either platform as they give the most consistent results. You can try alternate methods of scrolling capture as Mike explained above but it simply may not work in Chrome."

YOU REALLY SHOULD CHECK THOSE BROWSERS!!! THEY NO LONGER WORK...ANY OF THEM!!!
Murray.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

"Sharla, we are officially supporting Internet Explorer and Firefox on Windows and Safari and Firefox on Mac. We recommend using one of those browsers if you need scrolling capture on either platform as they give the most consistent results. You can try alternate methods of scrolling capture as Mike explained above but it simply may not work in Chrome." YOU REALLY SHOULD CHECK THOSE BROWSERS!!! THEY NO LONGER WORK...ANY OF THEM!!! Murray.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

dkjwebsites December 14, 2011 17:51

The scrolling capture doesn't work for me either in IE of FF. And Chrome has now surpassed FF in number of users, so please get with the program.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

The scrolling capture doesn't work for me either in IE of FF. And Chrome has now surpassed FF in number of users, so please get with the program.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Finny December 15, 2011 02:16

Works fine in MOST RECENT Versions of Chrome, FF, Safari...heck even IE {Not recommended}

http://cl.ly/24142j2m021E1Q2l162M/con...

Snagit version: 10.0.1{Build 58}

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

Works fine in MOST RECENT Versions of Chrome, FF, Safari...heck even IE {Not recommended} http://cl.ly/24142j2m021E1Q2l162M/content Snagit version: 10.0.1{Build 58} <a href="https://s3.amazonaws.com/satisfaction-production/s3_images/653385/snagitscrollwindow_12142011.jpg"><img src="https://s3.amazonaws.com/satisfaction-production/s3_images/653385/snagitscrollwindow_12142011_inline.jpg" alt="" /></a>

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly
Cancel
1

Edit

Delete

Remove

Official

Peter Gillberg January 02, 2012 09:31

After a lot of research and speaking with TechSmith I made this video:

http://www.snagitguide.com/1250/snagi...

I hope it helps.

good solution! good solution! (undo)
- view -1 more comments
- mwire2 January 28, 2012 02:30
  
  Peter thanks, this works just like it should
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

After a lot of research and speaking with TechSmith I made this video: http://www.snagitguide.com/1250/snagit-scrolling-problem-firefox-solution/ I hope it helps.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

jeffersonmc January 05, 2012 23:53

Peter Gillberg - you are a genius! The "Extended Window" is EXACTLY what i needed for a workaround! Excellent tutorial too - very easy to follow!

Hopefully TechSmith can put a little more muscle on this problem though, as this IS a workaround only. Not good for them when a cheaper option like FastStone Capture does the job without problems. (*gasp!*)

(Full disclosure - this is not a Chrome problem for me. I CAN get some scrolling web pages to work in IE - others fail after a short scroll and the Custom Scroll was no help. The FastStone trial seems to work consistently though.) This workaround will do for now...

Thanks again! :)

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

Peter Gillberg - you are a genius! The "Extended Window" is EXACTLY what i needed for a workaround! Excellent tutorial too - very easy to follow! Hopefully TechSmith can put a little more muscle on this problem though, as this IS a workaround only. Not good for them when a cheaper option like FastStone Capture does the job without problems. (*gasp!*) (Full disclosure - this is not a Chrome problem for me. I CAN get some scrolling web pages to work in IE - others fail after a short scroll and the Custom Scroll was no help. The FastStone trial seems to work consistently though.) This workaround will do for now... Thanks again! :)

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly
Cancel
I’m frustated

0

Edit

Delete

Remove

Official

Pierre March 07, 2012 17:25

thanks to jeffersonmc for information about FastStone. I can't understand how TechSmith does manage Web pages scrolling captures in Firefox for having them being still buggy in Snagit 11. All-in-one capture does not work for most Web pages in firefox 10. Custom scrolling capture works better now but it should be consider only as a temporary workaround.

So firefox is only partially supported in WIndows environments.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this problem?

thanks to jeffersonmc for information about FastStone. I can't understand how TechSmith does manage Web pages scrolling captures in Firefox for having them being still buggy in Snagit 11. All-in-one capture does not work for most Web pages in firefox 10. Custom scrolling capture works better now but it should be consider only as a temporary workaround. So firefox is only partially supported in WIndows environments.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly
Cancel

Reply to This Topic (some HTML allowed)
What's the status of this problem?

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited