Snagit 13 is sub-standard by comparison to earlier versions.

Nate (TechSmith Support) suggested I should post my concerns to your feedback site.

I’ve installed Snagit 13.1.3 and found issues with it.

The manual/custom trim function, for example, has been removed in Snagit13.

Custom trim settings in earlier versions provided greater flexibility for resizing images. Versions 10 and 12, for example, had a resize image function with a manual/custom trim option to customize trim settings for Top, Bottom, Left and Right edges of the image.

Snagit 13 has functions to resize image, resize canvas and crop image, but none does what I want. The option to manually drag the edges of the image to trim the top, bottom or the sides is still there, but that is not as efficient as the custom settings.

The removal of the manual/custom trim settings from resizing options in v13 has made it less flexible, less efficient and less user-friendly than earlier versions.

The custom trim setting function has been one of your most useful tools.

In previous versions the captured image defaulted to a position in the upper left corner on the editor screen. With Snagit 13 the captured image defaults to the centre of the page. Another unfriendly change to v13. It is much easier to work with the image from the left corner.

There were also a lot more menu options available in earlier versions to customize the quick access toolbar, etc., than in Snagit13.

I’m finding version 13 is not so pleasant to use. It feels like a backward step. I get the sense that it isn’t up to the standards of earlier versions.

Snagit 10 was one of your more user-friendly products with a better organised main screen and better laid out editor screens, functions and menu options.

Snagit 12 had some drawbacks, but was useable.

Snagit 13 feels very clunky, unfriendly and sub-standard by comparison. Seems like changes have been made just for the sake of change with no real thought for product continuity, quality, or user satisfaction.

You need to get back to providing a top quality product. Fix Snagit 13 - reinstate the custom trim settings option; bring back all those flexible menu options for the quick access toolbar; change the default image placement on the editor screen back to the upper left corner, or enable custom placement to suit the user; bring back whatever else you have removed that was standard in earlier versions. Snagit 13 is sub-standard and is in need of improvement in a future update.

Thanks

Erin H

brian.walsh

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Snagit 13 (version 13.1.3) is sub-standard by comparison to earlier versions.