$200 problem -- Thank you sir, may I have another

  • 1
  • Problem
  • Updated 2 years ago
After 2 months, Camtasia 9 persistently crashes after 5 minutes of recording. I contact Tech Support and got a technician to post with a question. When I answer the question, I don't hear a word back. And the issue was considered "solved". That's sad. Solved is Uninstalled... and look for alternatives. A $200 lesson folks.
Photo of kbswaff

kbswaff

  • 5 Posts
  • 0 Reply Likes
  • let down

Posted 2 years ago

  • 1
Photo of Kelly Mullins

Kelly Mullins, TechSmith Employee & Helper

  • 2738 Posts
  • 566 Reply Likes
Official Response
Hi kbswaff,

I'm sorry you are having trouble!

I just checked with our Technical Support team, and an agent contacted you back on January 23, 2017. And, again to follow-up with you today. However, they have not received back any reply from you.

Perhaps check your email including your SPAM or Junk folders to ensure you are receiving emails from techsmith.com.

Kelly Mullins
Customer Engagement
TechSmith