"Another application is using the TechSmith Audio Capture Component" shows up and deletes all my recording.

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I'm using the latest version of Camtasia 2 on a MacBook Pro (2016).  This blurb shows up while I'm recording, telling me to close the offending application and try again. (I don't know of any application I own that would be using any kind of audio capture other than Camtasia, though.)  So I click "okay," and lo and behold all my recording is gone.  Now, I wouldn't mind this if all it did was make me go find some application to close; however, when I lose two hours of recording for seemingly no reason, I get a little annoyed.  Anyone think there's any way I can recover this recording?  I've browsed around for answers on recovering recording, but they usually seem to pertain to crashes of the application.  After I lose my recording, Camtasia is just as it was before I started recording, no crash or indication of anything wrong.
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Alexey Beall

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Posted 2 years ago

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Jack Fruh, Champion

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A screenshot would be helpful to see what you're talking about.

Look at Camtasia Preferences,  Recording tab and look at the bottom where it says "Save Recordings to:"
Open that folder in the mac "Finder" application and sort by date. See if there are cmrec files there, if not, look for a "Recordings" folder and sort by date, see if your recording is there, if not, Look for a "temporary Recordings" folder, sort by date and see if your recording is there.

- Jack
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Alexey Beall

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Thank you for the response!  I'll make sure to take a screenshot next time this happens, which may take a while, since in something like 12 hours of recording it's happened twice.  I also don't know how useful this would be; it's literally just a pop up that says "Another application is using the TechSmith Audio Capture Component" and to please close that application and try again, and closing that window leaves me in the studio, where there is a distinct lack of the recording which was just interrupted.

As to looking in the temporary recordings folder, I did that and sadly only found the recordings that I already had before.

Do you happen to know enough about this issue to tell how I would go about preventing it from happening again?  It seems like a pretty obscure and bizarre issue, though, so if you've got nothing then I understand.
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Jack Fruh, Champion

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I've actually not seen that one - this is the community forum however, so it might be worth opening an official ticket - maybe the support team has seen this and knows what causes it.

In my general non-camtasia specific experience, it sounds like another program is pulling audio. Programs of this nature would be things like Skype, Lync, (basically any conference call software) other capture software, and audio programs like Logic, garage band etc..

Also might be good to upgrade to the latest version in the series you have (ie if you're on 2.x be sure you're running 2.10.7)

Lastly, in case it's not obvious, the audio capture component is only used if you select "capture system audio" when you record - if you don't need the beeps and sounds your computer makes, and just need to record your voice, then you do not need this optional piece.

- Jack
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dmarcus54

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I am having the exact same issue in SnagIt on Mac. Did you ever find a solution? What was causing the conflict?  Thanks