*** Camtasia 9 constantly crashing after updating to latest version - SCROLLING timeline seems to cause it ***

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  • Updated 8 months ago
I am getting constant crashes with Cam 9 whenever I scroll the timeline, or expand/compress it specifically.

I am using Cam 9 with latest update. The previous point update has this problem as well, but not as bad, once in a while. So, I thought I will update to the latest and see if that helps -- it had made it worst. Now, I have to save after every operation, and then reboot about 20 times an hour. Its pissing me off.

I have 24GB of RAM, I am like at 25% utilization of RAM, I7 3+ GHZ, more than enough computer to very high end rendering and animation (I develop games and hardware), so this little camtasia is a very light load.

Bottom line, seems like a call is being made to the graphics driver (DirectX, etc. ) that is crashing the system on screen updates, something.... nVidia GT480 card, all updated drivers, nothing helps.

Anyway, any have this same problem and a fix? I use Sony Vegas as well, and it has a lot of optimization settings GPU acceleration, etc. many of these must be turned off, else the program will be unstable on most machines -- cam 9 doesn't have that many features, but I feel like there is something I can do, turn on/off that might help this. I have 100+ hours of video recorded in this program, so I am stuck editing with it at least the screen capture, so I need to be able to load my files, and export them, and if I can scrub the timeline without this thing dying over 2-3 mins this is literally going to take months!

HELP!!!!!

I am really starting to regret using camtasia for this project, nothing, but trouble -- 

Thanks -- Andre'
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ceo

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  • VERY VERY SAD

Posted 1 year ago

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Joe Morgan

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You can go into preferences and disable the GPU. You can try that, but I wouldn't recommend it. You need all the help you can get for timeline playback.

If it were me I would download and reinstall 9.0.5.

https://www.techsmith.com/download/oldversions

I don't know if your current project is backward compatible.It might not open in 9.0.5 but at least your other recordings will.

Regards,Joe

Or, contact tech support and see if they can sort things out.

This is a Free Service............... Submit a ticket

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Regards, Joe

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jeatu

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I'm having the same problem.  For me, what it does is it stutters on playback while putting together a project. Whenever i add new media, the playback stutters heavily, then crashes. I've uninstalled and reinstalled twice already, and all I'm trying to do is make a quick little tutorial video for work.
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braswels

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I too am having the same problem as Andre.  When the timeline starts to hang, it locks up the entire computer and I have to reboot or it reboots on itself.   I am on Windows 10 with latest updates and have the latest version of Camtasia 9. I crashed six times when working in one project today. I  am thankful that Camtasia seems to pick back up where I left off so at least my work is not lost.  I do save often though.  I did some research today.  I do see some "memory leak problems" when running Camtasia 9.  Also, CPU utilization is high at times.  I have 32 megs of RAM and nvidia graphics card.  I have turned off as much programs as I can and closed any extra services. 
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Joe Morgan

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Try updating your graphics card. I tried to edit a 1x1 aspect ratio video and all kinds of thing went wrong.
I had to drag media to the timeline from windows explorer.I couldn't import it to the media bin.
Media on the timeline,didn't appear in the media bin.
The only way I could close Camtasia, was to use Task Manager.
It worked fine with other videos.

My Nvidia driver was only 2 months old but I downloaded the latest one. Oct 20 release. I did a clean install. That fixed it.
 It was a strange issue that I was sure was Camtasia 9.1.0's fault.

Regards, Joe
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braswels

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Thanks Joe but that is not my problem.  New Fresh install of Windows 10 done few days ago, latest graphic drivers installed. I can not use task manager at all.  Everything is frozen and it seems like it runs out of memory and then shuts down. 
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ceo

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Sigh -- I have updated everything, and sent about 100 error reports when the app crashes. Other than install on another machine (which isn't an option), I am stuck, this is SOOOO annoying. I have like 100 hours to edit, 60-70 videos, this is going to take forever.... 

If anyone finds the magic settings to stop this hopefully they post -- 
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Joe Morgan

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Sounds like your  better off editing those videos in Sony Vegas instead.

Here's what you can do.Extract the contents of the trec files. You get a avi file of the screen recording with the microphone audio attached if there is any.
A separate audio track for system audio if available and a webcam video if you recorded one.
You have the option to export "any or all" available media at the time of extraction.

You just place a recording in the media bin and follow the image below. 

Regards,Joe

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Glenn Hoeppner, Employee

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Hello,

First, I'm sorry you're having these crash issues; I know how frustrating it is when you're trying to get work done and you keep encountering crashes.

Second, I can't emphasize enough how important it is to open support tickets if you're having problems like this. We need to be able to reproduce these issues internally and collecting information about your projects, computers and other data is quite often the only way we can do this.

Someone mentioned sending crash reports...those go to Microsoft and not directly to us.

If you find yourself unable to work, you have the option of switching back to the previous version.

I'll make sure someone from the Camtasia team at least looks at this thread, but again, support tickets are important.

Sorry and thanks,
Glenn
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Glenn Hoeppner, Employee

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I spoke with the team, and they do have a crash bug logged for mice that support horizontal scrolling...that is to say scrolling the left/right timeline with a mouse wheel that can move left/right.
Is this what everyone in this thread is seeing?

-Glenn
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braswels

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I work on both Windows and MAC versions.  Last night I was working on my MAC laptop and in Camtasia 3.  I received 3 lockups where Camtasia 3 closed un-expectantly.   I choose to send the report to Techsmith each time.  The MAC did not lockup the entire system as does the Windows version. The only program affected was Camtasia. 

I was working largely on timeline with groups of items (creating and moving things).  I re-opened and continued to work after each crash. 

Today I am working on the windows version.  As a test today, I zipped  *choosing: Export to Windows option in the MAC Version" the project from last night so I can see how the windows version can read what I did on the MAC. 

Sue

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braswels

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I was adding an update to this thread.  I do have a support ticket opened since the Windows version keeps crashing.  I am in the process of checking to see if it is hardware or software.  I currently have no external drives / USB ports being used.  I will be doing more testing.  Today I worked almost the entire day in Camtasia for Windows with no issues until at the very end when I added the music track to the timeline.  I then had 3-4 lockups immediately over the period of 2 hours.  I zipped it up for MAC and finished the project on my MAC at home (The Camtasia 3 for MAC had not locked up on this project (yet had three lockups previously). I only had one small legacy issue while working both platforms of which I swapped out.)

I will be testing the computer with other CPU/Memory intensive programs (Such as Adobe AE and Photoshop) other than Camtasia to see if I am getting lockups while using those programs.     
 
(Edited)
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ceo

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Yup, this is getting intolerable, I am crashing 10-20X an hour, when I scroll, move large data, etc. its a BUG -- plain and simple. I have also tried playing with the GPU acceleration settings, no luck, and I have a I7 3.3Ghz, 24 GB of RAM, computer is not being taxed memory wise, so should be stepping on anything, its just buggy code going off into the weeds. 

The QA dept needs to test with 2-6 tracks, 1 hour long each HD video, and try moving, scrubbing, splitting, etc. and scrolling, if all that works then they have fixed the bug(s). 

When this project is done, I won't be using camtasia anymore, I will stick with vegas or director, and simply have to find another screen capture app and drag the video into vegas, just a pain in the ass when you just need vanilla video, simple transitions, and 2-3 clips. Camtasia seems to become totally instable the moment you bring in multiple clips, and start scrolling around. 

Feels like they didn't test this app very well, and just did simple tests with little 2-3 min recordings, single clip screen capture, maybe a camera view, that's it. 

This is a HIGH PRIORITY, I expect it to be fixed by the end of the month.
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Robert R., Online Community Admin

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Hi ceo;

I just did a quick search of our ticketing system of the email you use here in the forums and was unable to locate any support tickets. Have you opened a ticket with support as user braswels has? The best way to ensure that we are aware of issues not caught by QA is to open a ticket to work with us directly, where we have an escalation path.

If you open a ticket and put "Attention Robert" in it and point back to this thread, I will be sure to look into the issue as soon as possible and provide escalation on it if needed.

Thanks!

-Robert
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braswels

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Interesting .. I have been speaking with Mike from Techsmith. #388152 ... It is probably under my other account.  look for the other "braswels".  
(Edited)
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jeatu

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I mostly only use it for short tutorial projects, but my trouble ticket narrowed it down to the conversion of mp3's. I had to convert them to WMA and that fixed it. Not sure if this helps with longer productions.
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madmathprofessor

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2/19/2018 -- This problem STILL exists.  Every single time I try to import media into a project in Camtasia 9.1, the program crashes.  It is not my computer issue, it is a Camtasia 9.1 issue.  I never had this problem before I updated to the newest version.  PLEASE FIX THIS ASAP!  
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kayakman, Champion

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what specific type of media is causing the crashes?

some media types are not compatible with Camtasia [MP3s, variable bit-rates clips, high frame rate stuff, etc]

recommend you contact free tech support
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arunion

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I'm having the same issue, too, and the only file types I've used are basic .trec files and a couple of .jpg images. It seems to be a problem with the latest version of Camtasia, I think.

I've also created a ticket through the support portal. Hopefully, they'll be able to resolve this sometime soon.
(Edited)