.jpg/.png quality poor in Camtasia 2019

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  • Updated 6 months ago
Using Camtasia 2019 (mac), when importing images into camtasia, they are very granulated/poor quality.  When I export to .mp4, no improvement. However, when I view the image outside Camtasia, the resolution is good. Do i need to change some settings?

- image is 4608 × 3456 (for the attached image)
- photo not from snagit, but rather an Olympus camera 
- canvas dimensions 1080HD
- in camtasia, the scale is set to 25%
- happens on some photos, not all 

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elva

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Posted 6 months ago

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bill.raymond

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I don’t know why that is happening, but could you try a copy/paste instead of import? I’ve had better luck with that on occasion.
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David Bookbinder

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I haven't run across that either, but I wonder if Camtasia is, for some unknown reason, using the preview inside the JPG or PNG image. You could try resizing the image, outside of Camtasia, to 25%, and then replacing the original image in Camtasia with the smaller version, and see if that fixes the problem.

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elva

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Thank you David.  But what do you mean by "resizing the image... to 25%"?
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brenda.bettac

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If you have photoshop or other photo editors, you can usually open the image and use a 'resize' command to save the file down to a smaller file size, which would also reduce either the resolution or image size.  Sometimes, if the image file size is too large, the image quality doesn't import well.
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elva

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Great. Thank you Brenda!
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elva

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Unfortunately, reducing the resolution/size did not work.  No difference whatsoever.
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David Bookbinder

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Probably best to open a support ticket and send them a Zipped export of the project. They should be able to identify the cause.