"Ready to record" window does not disappear, seems to lock up

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  • Updated 2 years ago
Hello!

I just loaded the latest SnagIT from the website today, and tried to do a video capture.  It locks my Mac up.  It allows me to select the region, then when I hit the record button, the Read to record window doesn't disappear like it would on my other systems.  The computer no longer responds and I have to force a reboot.  

Any thoughts on what may be going on here, or what I can do/try?
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yanzickp

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Posted 2 years ago

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Jack Fruh, Champion

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4.0.5 is working for me on OSX 10.11.6
I'd try opening a support ticket, though I think they are closed for the day.

The next thing I would try is creating a new user account on your mac, and log in with that account and see if the problem persists.
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Luke Griffioen, Employee

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Hi,

We have seen this issue occasionally and hope to have a fix out soon. If it's preventing you from taking captures, you can get in touch with Tech Support like Jack mentioned and they should be able to help you out.
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yanzickp

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Thanks guys!
I was like 3 minutes too late for support last night.  Just for kicks though I upgraded to Sierra and the problem seemed to have gone away.  

Thanks!