[Relay] : Black background while using Picture in Picture

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  • Updated 4 years ago
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I'm using Relay for my recording, while it records fine otherwise, as soon as wish to do a Picture in Picture during a Skype call, my background goes black, I can see myself through the webcam, but I cannot record the presentation or the person on the other side.

For your reference, ayalavugto.mx - 20160303 143935 13, please go through the link and you'll understand what I'm referring to.

What are the probable causes for this and how do I fix it.

With Regards
Atin Jain
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Posted 4 years ago

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Walter Pelowski, Customer Solutions Engineer

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  I spoke with our Tech Support team about this, and it is believed you're experiencing either one of two bugs that were fixed by our latest recorder.  Do you know what version of the recorder you're using?  Can you try to upgrade to the latest version?  (We are currently on version 5.0.7)  If your server is of an older version, the server administrator will have to update that first before you can get the latest recorder.

Walter Mitchell Pelowski
Customer Solutions Engineer