"We're Sorry, Camtasia cannot connect to Youtube. Check your Internet Connection!"

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The support team hasn't responded to this so I would like to post it on the community site. So, last night I tried to share it to Youtube. In the past, it used to work perfectly when sharing it to YouTube. Now, it keeps popping up this error and my Internet is obviously working flawlessly. There isn't any severe weather messing with it or anything like that. And when I do it manually, it uploads it with very poor quality and the rendering is WAY too slow. Literally 3-4 hours with an 18-minute video.
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Meaningful Mitty

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Posted 4 years ago

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Meaningful Mitty

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??? Help???
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Timbre4, Champion

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Is there ANYTHING different about how you're connecting now as compared to past uploads?

(Edited)
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Meaningful Mitty

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I tried that, what do you think might be the issue? And thanks for responding, appreciate it so much. 
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Meaningful Mitty

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And no, nothing different.
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Timbre4, Champion

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Computers hang onto things they should be done with and get confused so a reboot is a simple remedy to a lot of things that happen inside the box. Let's review:

1. Internet seems okay because you're here and elsewhere okay.

2. You can open your YouTube account separately from CS8?

The implication there is you could upload an mp4 file manually in an emergency. When you say poor quality, what is the format of the upload?

3. If it was an account issue, it would be a message about logging into YT. So it appears to be an instance of CS8 no longer seeing your valid internet connection.

4. Is there anything else running in the background that might make CS8 think the internet is unavailable?


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Timbre4, Champion

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There may not be anything in the user interface and support may be the only way according to this sidebar post: https://feedback.techsmith.com/techsmith/topics/why-is-camtasia-not-connected-to-the-internet-youtub...
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Meaningful Mitty

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Mhm, my YouTube account is perfectly fine, I think maybe rebooting my PC after I reset my modem might work. I'll catch up to you if it does work. 
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HQSecure

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Stuck in the same boat. There is not issue with internet connectivity, it is a Camtasia bug that needs squashing.
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Jeanette Smith

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Has anyone found a solution?  Having the same problem.


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skipper_josh

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The other options for storage, screencast.com or vimeo are working. But what's going on with Google (Youtube and drive are parts of Google)
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Kelly Mullins, TechSmith Employee & Helper

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Hello,
I'm sorry you are having trouble with this.

YouTube uploading can be tricky. Especially if you have more than one account or you are have a firewall of some sort installed. Or, if Google makes silent changes to their browser, YouTube, etc.

So, if your auto upload is failing, we still create your video and save it for you on your hard drive. Therefore, you can log in to your YouTube account in your Browser and manually upload your video. This is most likely the fastest way to get your video uploaded when you don't have time to try and figure out what is going on.

You can also try logging out of all your YouTube accounts, closing your browser, then trying the upload from within Camtasia again to see if the connection has been reset and you can now do your upload.

Restarting your computer after you log out of your accounts might help as well. And, if you use Google to log in to other services, those services might have some kind of "hold" on your account as well.

I hope this helps a bit.
I think the most important info here is that during the output to YouTube process, Camtasia creates and SAVES your video so you can easily upload it directly to YouTube if the upload fails for any reason.

Kelly
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Jonathan Carlyon

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Hi All,

I was having this issue. I originally shared to Youtube. Then I erased this setting from my google account because I prefer Vimeo. However, then I tried to share again via my google account and I couldn't reconnect the account.

In order to fix it, I had to uninstall Camtasia (making sure to click "no" to save your projects) and then reinstall. Once reinstalled, I was able to re connect my google account.

Hope this can help,
Jonathan
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Flash Alexander

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Worked for me too!
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Murad Iqbal

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Worked for me too
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skipper_josh

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Official Response

Hello, there is a solution.

had the same issue as above and I solved the problem with help of the TechSmith support and no reinstalling of Camtasia is necessary. There is an entry in the registry which you should delete.  I use Version 8 of CM and the following procedure helped for me. It is easy and moderate.

1. Check that the CamtasiaStudio.exe no longer is running and stop the process if necessary (in Task Manager).

2. Open your registry (press the Windows key + R and enter: regedit)

3. Then navigate in the structure for Camtasia Studio 8.0 folder. Normally the path:  Computer\HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\8.0. See the pic attached.

4. Delete the folder 8.0 (only this) completely (select folder, then right click and "Delete" from the menu).

Next time you start Camtasia Studio, the folder is then restored again. After this “surgery” the connections are all working.

Hope this solution is helpful for all versions

Jan

http://content.screencast.com/users/GMC/folders/Jing/media/3448c6f7-cc71-498b-9550-e445561e5971/2013-12-19_0719.png
(Edited)
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hoopoat

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This worked for me with Camtasia 9.1.2. I found the Camtasia 9 folder where you said and deleted it. Upon restarting Camtasia, the uploading to Youtube problem was fixed. 
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Taras Gula

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Thank you for this - was very nervous to delete the folder 8.0.  The surgery was successful and the patient is uploading as I write this!
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Taras Gula

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Whoops - I am thanking skipper_josh!
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Carl Lira

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Thank you skipper_josh. I was able to get it to work by deleting only the Google registry entries under
HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\8.0\Camtasia Studio\8.0
(I exported them before deleting them 'just in case' but it worked fine after deleting them)
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Fred Grover, Champion

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skipper_josh that is some great information and investigative work. I just wanted to add that whenever a person is going to make any Registry Changes that they will 100 Percent want to backup their Registry before hand as sometimes they can render a computer useless so they may want to proceed with caution if not sure about editing the Registry. Just a safe note for users who have no experience in using the Registry. Thanks and have a great day/night.
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Timbre4, Champion

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After never experiencing this issue myself, it finally happened today. Thanks to this thread, I was able to backup my registry, nuke the Google entries as described and get the YouTube uploading process restored in just a couple minutes! Thanks to all.
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Scott H

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@skipper_josh Your fix worked for me, thanks!
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Dan

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Nothing is working..... tried everything here.. to no avail....

http://screencast.com/t/Ojdlj6Bp4
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skipper_josh

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Hello Dan, do not get upset! I'm afraid it is not a connection problem, like we discuss it here but rather a rights or access problem with your Google Accounts. This moves outside of Camtasias and should be checked in your Google/Youtube settings.

Otherwise try to ask the Techsmith support, they have good folks there and helped me with my problem as you could read above.
Good luck!
Jan
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Kelly Mullins, TechSmith Employee & Helper

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Dan,
If you need to get this video uploaded, and you don't have time right now to contact Google support, you can always log on to your YouTube account then manually upload your MP4 video from there.

Kelly
User Assistance
TechSmith