18 Version Keeps Crashing

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  • Problem
  • Updated 5 months ago
  • (Edited)
I don't think I crashed once with 9 and now with 18 during my first video edit I have crashed 6 times. Now when I reopen to edit/click play it stalls then immediately shuts down. This version does not appear ready for prime time. 

I have added a print screen of an error message which hopefully may help. How do I end my free trial? I do not want to re-record on this version as I am concerned that it will not produce. 


Follow Up: When I tried to edit in MP4 mode I was notified that it would be watermarked unless I pay. This is some sneaky stuff. I am sure it is in the terms that everyone ignores but shame on me if I buy. I need to know how I get back to the previous version today please. This product is not ready for release. This was not a free trial it was an ambush

Follow up to Follow Up: It crashed when rendering to MP4 so I guess I just lost a day. My free trial just cost me money. Thanks so very much. 
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Robert Desmond

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  • frustrated and ticked off

Posted 5 months ago

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Naomi Skarzinski

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Your print screen did not show.  If you are using MOV or MP4 files with high frame rates, I believe this is an issue TechSmith just became aware of and is working on a fix.  I had this happen and converted my MOV files to MP4, using HandBrake.  I would suggest first putting in a support ticket to TechSmith to see if they can assist you. They have excellent support service.  https://support.techsmith.com/hc/en-us
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Robert Desmond

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i was in their basic editing format when the crashes occurred. It continued to occur when I attempted to export into MP4. 
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Naomi Skarzinski

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I've not run into that issue at all. I would definitely put in a support ticket to TechSmith or call them. They may be able to help you with a setting specific to your computer. I had that had something weird happen a few years back with Camtasia 8 and support was able tell me what to change on my computer.
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Robert R., Online Community Admin

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Hi Robert;

Are all of your source files and project files located on the local C: drive? What version of Windows are you currently running? Can you share some basic system specifications (please note that this is a public forum so basic information like "Intel Core i9, 64GB RAM, nVidia Titan, SSD" or "AMD CPU, Radeon HD 2400, 4GB RAM" will suffice)?

-Robert