18 Version Keeps Crashing

I don't think I crashed once with 9 and now with 18 during my first video edit I have crashed 6 times. Now when I reopen to edit/click play it stalls then immediately shuts down. This version does not appear ready for prime time.

I have added a print screen of an error message which hopefully may help. How do I end my free trial? I do not want to re-record on this version as I am concerned that it will not produce.

Follow Up: When I tried to edit in MP4 mode I was notified that it would be watermarked unless I pay. This is some sneaky stuff. I am sure it is in the terms that everyone ignores but shame on me if I buy. I need to know how I get back to the previous version today please. This product is not ready for release. This was not a free trial it was an ambush

Follow up to Follow Up: It crashed when rendering to MP4 so I guess I just lost a day. My free trial just cost me money. Thanks so very much.

Robert Desmond

2 Posts
0 Reply Likes
frustrated and ticked off

Posted 10 months ago

10 months ago

Naomi Skarzinski

222 Posts
206 Reply Likes

Your print screen did not show. If you are using MOV or MP4 files with high frame rates, I believe this is an issue TechSmith just became aware of and is working on a fix. I had this happen and converted my MOV files to MP4, using HandBrake. I would suggest first putting in a support ticket to TechSmith to see if they can assist you. They have excellent support service. https://support.techsmith.com/hc/en-us

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2018-06-23T23:17:41+00:00

Robert Desmond

2 Posts
0 Reply Likes

i was in their basic editing format when the crashes occurred. It continued to occur when I attempted to export into MP4.

2018-06-24T00:00:30+00:00

Naomi Skarzinski

222 Posts
206 Reply Likes

I've not run into that issue at all. I would definitely put in a support ticket to TechSmith or call them. They may be able to help you with a setting specific to your computer. I had that had something weird happen a few years back with Camtasia 8 and support was able tell me what to change on my computer.

2019-01-30T08:19:56+00:00

marcus

1 Post
0 Reply Likes

yeah, mine just keeps crashing every time I try to pull a video file into the editor...frustrating!

2019-01-30T16:11:24+00:00

Clint Hoagland, Employee

53 Posts
16 Reply Likes

Hi Marcus! Ordinarily I would encourage you to contact https://support.techsmith.com/hc/en-us to talk to our support people because there seems to be something going wrong on your machine and a lot of times our tech support folks will be able to get you up and running.

However, our offices are closed today due to extremely bad weather in our city so you would not hear back until tomorrow.

For now, a thing to try is:
-Launch Camtasia
-Go to Edit -> Preferences -> Advanced
-in the dropdown in the middle of that menu, change "Use graphics card..." to "Use software-only mode."

My suspicion is that something is going wrong in the interaction between Camtasia and your graphics card. If so, this will resolve that problem (though it will not be as performant).

If that *does* solve the problem, updating or reinstalling your video card's latest drivers may also help if you want to switch back to using hardware acceleration.

If none of that works, please do contact https://support.techsmith.com/hc/en-us and someone will be in contact as soon as our campus is back up and running.

Thanks,
Clint Hoagland
Software Test Lead, Camtasia
TechSmith Corporation

10 months ago

Robert R., Online Community Admin

1547 Posts
458 Reply Likes

Hi Robert;

Are all of your source files and project files located on the local C: drive? What version of Windows are you currently running? Can you share some basic system specifications (please note that this is a public forum so basic information like "Intel Core i9, 64GB RAM, nVidia Titan, SSD" or "AMD CPU, Radeon HD 2400, 4GB RAM" will suffice)?

-Robert

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