1920x1080 video recording is choppy in Camtasia Studio 8 on fast new PC w/ Logitech C920 Pro HD Webcam

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  • Updated 1 month ago
I have a brand new Windows 10 PC with tons of memory and a fast solid state hard drive.

I have a Logitech HD Pro C920 Webcam.

It works fine only when using Logitech Webcam Software. But that software is quite limited in features.

So I wanted to use something such as Camtasia Studio 8. But I've been unable to smoothly record video via Camtasia at full resolution (1920x1080).

There are 3 options for "Color Space / Compression": MJPG, RGB24, and I420.

MJPG allows me to choose 1920x1080 resolution and 30 frames per second. But if I choose RGB24 or I420, the frame rate option gets limited to 5 frames per second.

But in all 3 cases shown here, the video gets recorded in a choppy way. It's unacceptable.

  • 1920x1080 resolution, MJPG, 30 frames per second
  • 1920x1080 resolution, RGB24, 5 frames per second
  • 1920x1080 resolution, I420, 5 frames per second

So then I even tried uninstalling the official Logitech driver (version 13.80.853.0, dated 10/22/2012, which is supposedly the most recent one). And in its place I installed the Windows generic driver called "USB Video Device".

Then I restarted my PC and opened up Camtasia again.

Then a completely different options menu was available (since I wasn't using the official Logitech driver anymore).

For "Color Space / Compression", I could choose from these 3 options: YUY2, H264, and MJPG.

  • 1920x1080 resolution, YUY2, 5 frames per second
  • 1920x1080 resolution, H264, 30 frames per second
  • 1920x1080 resolution, MJPG, 30 frames per second

But when I try to choose H264 at 30fps at 1920x1080, Camtasia Studio has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

This crash happens every time.

This webcam is supposedly the best in the world, and I have a brand new blazing fast PC and the most recent version of Camtasia, so how can I record smooth video at 1920x1080?

I'm so frustrated and confused.

Thanks for your help! :-)

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rwhal06

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  • very frustrated

Posted 4 years ago

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Greg Kozma

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Bump I have this exact same issue
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JustinD

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bump.
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Rajveer Dhatt

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I take it no one cares at enough at Techsmith to even reply to this thread? I'm having the same issue using this device:
https://marantzpro.com/products/view/turret

It works fine on Mac.
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Brian Cugelman

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I also have this issue.  To get things done, I ended up using 1280x720, but it's not a solution. It's damage control. 
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George Bell-Uribe

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Same issue. It looks beautiful until the choppiness begins. It seems like this has been an issue for a long time and no fix. I guess i won't be upgrading to the new version since I have to settle on 1280x720. A shame, too. I guess I'll have to find another product...
(Edited)
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Sven Woltmann

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I have the same issue and opened up a support ticket here (in German):
https://support.techsmith.com/hc/de/requests/489085

Their answer is basically that they're not planing to solve this problem.
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vla7

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I have the same issue with the new Logitech Brio.  It's a 4k capable webcam.  I'm only trying to record 1920 by 1080 but it looks like I am getting only 5fps at that setting.

I upgraded to Camtasia 2018 hoping the issue would be fixed in the new version but getting the same problem.  I sent an email to Camtasia.  Will keep you guys informed if I come across a solution.
(Edited)
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Joe Morgan

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Its not your camera or Camtasia 2018 vla7,

Camtasia is set to record webcams at 5fps by default when capturing them at 1920 x 1080.

Frame rates go even even lower at higher resolutions.



1280 x 720 will give you 30fps but that's the highest resolution with that frame rate.

I don't know if Logitech  offers a free recording software for your camera.They offer one for my C920. I can record my webcam at  at 1920 x 1080 30fps with the software and sync it with a trec recording in Camtasia if I want to.



Regards,Joe
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vla7

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Thanks Joe,

I don't think I was even able to get  30fps even at 1280 x 720 but I'll give it another shot.  Hopefully Camtasia addresses this issue.   The beauty of Camtasia is the simplicity of screencasting and having to record video with another software and then sync is what I was trying to avoid.
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Cybersaskia

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working with camtasia 2019 and the logitech c920 and have the same issue. How can i solve this?   Joe i do not quite follow the solution you propose. I need a recording of webcam and powerpoint. do you mean i need to record webcam and presentation on two seperate occasions? And then edit together in Camtasia?  Audio will never be completely in synch in that case

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Joe Morgan

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You want to record simultaneously. Start Camtasia recording first. Then fire up the Logitech recording .
Record audio to both the webcam and Camtasia.

With both recorders running you could smack your desk or clap your hands once.That will leave a spike in the audio form on the timeline. That can make it easier to sync the webcam with the other video. You just line up the spikes on the timeline. Once everything is in sync, you can trim start of the recordings and delete one of the audio tracks.
Clapping is not a necessity, you can always use what your saying to sync, or any spike in the audio form that stands out.
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Cybersaskia

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Even at 1280*920 framerate drops to 15. UGH

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Chad McAllister

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Same problem -- new laptop and new Camtasia. Choppy video recording with the C920. Why is this problem still occurring? It's very frustrating.