2018 app constantly crashing with MAC MOJAVE

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  • Updated 4 days ago
Works well until you try to select window to capture and then entire machine is unresponsive needing reboot
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Alistair.Royse

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Posted 5 months ago

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Luke Griffioen, Employee

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Hi,

So sorry about this! It's fixed in our 2018.2.3 update. Let us know if you're not able to update to that version.
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Steve Smith

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No it’s not
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Nat Dunn

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This is happening to me too. How do you get the 2018.2.3 update? I'm on version 3.3.7. It tells me that's the latest update.
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Luke Griffioen, Employee

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Hi,

Sorry about that, there should have been some sort of notification about this. You can download the latest version (which is actually 2019.0.1) from our website here https://www.techsmith.com/download/snagit/. Note that this is a paid upgrade, however anyone who has purchased Snagit before can upgrade for 50% off.
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mmurphy613

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I just upgraded to 2019 and I'm still crashing with Mojave 10.14. I uninstalled 2018 b/c it was crashing. Thought the upgrade would fix it. I really need to use this tool for a project I'm working on.
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Luke Griffioen, Employee

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Hi,

So sorry it's crashing! When is it crashing for you, image capture, video capture, editing, other?
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Willy B

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I'm having the same problem, using SnagIt 2019.1.0, with macOS Mojave 10.14.2.

I'm in the same situation as mmurphy613.  SnagIt 2018 was crashing, so I got and installed SnagIt 2019, and am having the same problem.  Crashes almost every time I try to use it.  Crashes on Image Capture and All In One.  I get to the point where I can select a region of the screen, and then it crashes.
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markehr

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I'm having the same issues with Snagit 4.1.10 running on Mojave, where capture is either taking MINUTES to respond or it just crashes. When I try to update it to get around this crippling issue you all want me to pay $24.95. Which I'm not going to do as shouldn't the software I paid for just work, given that your website states that any version from 3.1.6 should work with Mojave?
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Luke Griffioen, Employee

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Hi,

It looks like the 3.1.6 is for Camtasia according to https://support.techsmith.com/hc/en-us/articles/219910027-Mac-OS-X-Support-Matrix. Note that this is full, active support. 4.1.10 should still work in most cases, so let us know if my post below resolves the freezing issue.
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Karsten Silz

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Crashes for me, too: Mojave 10.4.2, SnagIt 2019.1.0 (94020). I want to make a screenshot and select a region. As soon as I let go of the mouse button, the cursor turns into a beachball, and the entire Mac is frozen. I still see the rubber band around the region, and the rest of the screens is still "blackened out". No key works anymore (such as Esc or shortcut for force-closing). 

Happened to me twice within the last two hours. Switching to built-in screenshot tool until further notice.
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Luke Griffioen, Employee

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Hi,

Can you check if your browsers are enabled in macOS's security preferences? See my post below for more detail.
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Willy B

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I did that yesterday and have had a few successful captures so that may be it.
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Luke Griffioen, Employee

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Hi folks,

If you're seeing this freezing on Mojave, open up System Preferences > Security & Privacy > Automation and make sure Chrome and Safari are checked under you respective version of Snagit and SnagitHelper. We're still looking into how those items are getting unchecked, but this has fixed it for some other users.

(Edited)
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ivan.ortiz

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It does not resolve the problem. In my case Snagit does not even appear in Automation window. 

What I am experiencing with Snagit 2.3.0 (77145) is that the images after capture are all blurry.  It is crashing when I try to save a file (as soon as I try to select the dropdown of the file format). It crashes, upon reopening the app the last capture image quality will be degraded.  I'm on Mojave 10.14.2

PLEASE FIX!!!
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Luke Griffioen, Employee

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Hi,

Unfortunately Snagit 2 is no longer supported. Here is a list of what versions are supported for each operating system https://support.techsmith.com/hc/en-us/articles/219910027-Mac-OS-X-Support-Matrix.
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markehr

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I checked this and those are already checked on my Mac. Any other ideas? This is driving me nuts.
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Luke Griffioen, Employee

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Hi,

So are you seeing freezing or actual crashing? When are you seeing it, image capture, video capture, editing, elsewhere?
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markehr

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It's freezing when I try to do an image capture. I click the big red 'capture' button and it can take up to a couple of minutes before it actually dims the screen and allows the capture to happen. I can continue using my Mac during this freeze. This is frequent but not always the case. Some times, like this morning, it works right away. Editing works fine and I never use the video capture feature so I can't comment on if that's working or not.
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Luke Griffioen, Employee

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Interesting, that's different from the Mojave permissions freeze. Can you open up a ticket with our Tech Support so they can look into what's going on here?
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Luke Griffioen, Employee

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Hi,

We just released version 2019.1.1 which fixes the issues with freezing and crashing during capture on Mojave. Please let us know if you run into any issues with this new version.
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Sam

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Are you planning to fix the problem in the 2018 version?  I just purchased Snagit last year and not looking to spend another $25 just so it doesn't crash my computer. 
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Luke Griffioen, Employee

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Hi,

Yes we are planning to release an update to 2018 with this fix, although I don't have an exact date yet.
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Luke Griffioen, Employee

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Hi,

This issue is fixed in 2018.2.6, let us know if you run into any problems with that version.
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Steve Smith

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No
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jack

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It doesn't look like 2019.1.1 is fixing the problem for me. The entire capture window freezes for about 2 minutes before returning to normal.
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Luke Griffioen, Employee

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Oh no! We've gotten feedback that it's working a lot better for most users, so I would open a ticket with our Tech Support team so they can get you back up and running smoothly.
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Willy B

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I'm having the same problem.  The problem actually went away for a while (I followed some instructions about accessibility settings that helped) but then some time in the last week or two, this problem came back again.  

A workaround for me is that once I start the capture and the screen hangs, I hit the Esc button and the spinner stops spinning.  But it's still annoying.
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Luke Griffioen, Employee

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Hi Willy,

Are you still seeing this issue on version 2019.1.1?
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Willy B

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I was on 2019.1.0.  The upgrade seems to have fixed it.  Thanks!
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Steve Smith

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I’m running the most current versions of Snagit and Mojave and it keeps freezing after I have made a video before I can upload it. I’ve talked with support and nothing offered has helped
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jennynarrowboat

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I am having this exact problem with Snagit and Mojave and its driving me insane! I need to record the system audio so I can't use the Mac screen recorder. I have upgraded to the 2019 version and its still crashing every time I try and record a video 
(Edited)