2018 Bug #1

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  • Problem
  • Updated 2 years ago
When working with TEXT it appears the same problems exist as in Camtasia 9. Only now, if you try to resize, it gets EXTREMELY choppy wherein you need to wait upwards of 5 to 6 seconds for the resize to appear. I tried changing from using my own GPU back to software only mode to no avail. I even tried setting priority to HIGH in the Windows 7 task manger and still, no go.

PLUS.. when you finally do get the size you're looking for, the left and right side of the frame that holds the text grows way off screen making it impossible to place the text properly. This bug in Camtasia 9 was rectified by simply deleting the text annotation and restarting as long as your don't try to "justify" or "change font" AFTER you placed the text. With Camtasia 2018, restarting the annotation or even the entire program doesn't help. And because using text is a major cog in the wheel for making videos, this is in fact a deal breaker.
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Posted 2 years ago

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Photo of Dave O'Rourke

Dave O'Rourke, Senior Software Engineer

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That definitely does not sound like correct behavior.  That's not the behavior I see when working with text, so there must be some difference with your machine or project that's causing the poor performance.  If you'd be willing to open a ticket with our TechSupport staff, we could dig further to try to isolate the root cause.

One thing to note... you mentioned that you're on Windows 7.  Some of the performance improvements we've made use newer, hardware-accelerated features that were added in later versions of Windows.  These will help with playback of MP4 video, especially at higher frame rates and larger dimensions.  If you have a Windows 10 machine around, you might try installing Camtasia on that machine, to compare the performance.  I'm sure you have your reasons for sticking with Windows 7.  We still support Windows 7, but the experience is somewhat degraded by the features available on that platform, and that's worth noting when talking about performance.

The full system requirements can be found here:  https://www.techsmith.com/camtasia-system-requirements.html

Again, we'd like to help get to the bottom of what's causing the choppy behavior you're seeing.  If you'd like to pursue that option, please open a ticket here:  https://support.techsmith.com