2018 Recorder not working then freezes studio

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  • Updated 1 year ago
Whoops. I upgraded to 2018. Mistake. I should have let everyone else work out the bugs. So what's happening is I start a recording and it then stop it. It does not give me any option to save to a file location, just quits. If it recorded, I can not locate the file.

If I try opening Studio first then clicking the Record button, the recording sets up fine, with Studio being minimized, and when I stop the recording, no option for where to save, it brings Studio back up full screen and it's completely frozen. 

Not exactly the enhancements I was looking for. Hoping I can reinstall 9.

Thanks
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John Hall

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Posted 1 year ago

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Robert R., Online Community Admin

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Official Response
Hi John;

Camtasia 2018's Recorder by default saves to Documents\Camtasia\ so your TREC files should be located there. Note that you can change the behavior of the Recorder once recording has finished by clicking on Record and in the toolbar go to Tools - Options then in the window that appears click on the Program tab and you can disable the "Hide Preview Window after recording is stopped" and/or change what happens with the recording. See:



-Robert
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Naomi Skarzinski

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Here is full training video I did when Camtasia 9 came out on how to set up the default of the recorder to what you prefer. You can do the same exactly thing in Camtasia 2018.  When I switched from 9 to 2018, I did have to set up my recorder again for the way I like to work.  I hope this helps.

https://www.youtube.com/watch?v=WB-vcrg4LYU
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John Hall

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OK, this is not funny anymore. I deleted Camtasia Studio 2018 and went back to Camtasia 9. Now it does the same thing. Freezes after every recording. I use this every day. What is going on? What did the 2018 install do? This is scary. Please let me know what the best way is to get Camtasia 9 working again.
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Naomi Skarzinski

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John, it sounds like something is up with your system, as I have been using 9.1 and 2018 and have not had any issues that you are having with the recorder. I would put in a support ticket and see if they can help you. TechSmith has great support and it's free.  https://support.techsmith.com
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John Hall

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Let's see. It's been 2 weeks but I think it's solved. A big thanks to Joe B. in tech support. He has worked with me almost every day, even remoting in to my computer, until we finally hit upon something that worked. I'd like to share the magic bullet but there were too many variables including several clean installs of Windows (my choice, not theirs). What I did want to reinforce is that tech support was great! I never felt like they hit the end of their ideas and I am happy to have Camtasia back! Fingers crossed going forward.