2018 Removes Eye Dropper to select a color for transparency when saving in GIF and Snag It Notes is Dead

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2018 Removes the Eye Dropper to select a color for transparency when saving a GIF.  This was a feature in previous versions that has been removed in 2018.  Support tells me that it will not be reinstated however the tech was not familiar with the existence of it to start with. 

First I discovered that  SnagIt Note was removed from Share Tools and now the eyedropper tool when saving a GIF is gone, how many other items have been removed?  It's a shame an upgrade is removing tools that have been used for some time that are basic features that Snagit once touted as major improvements to entice us into buying upgrades and yes they have made major improvements as well to the program that should not be dismissed however existing users should not have to hunt and peck for features that have to remove and have to work with support on them to confirm.  A waste of all of our time on all sides of the table including this post, but enough is enough. 

I believe I found a way around it, but I am just checking if someone knows if it is out there somewhere and I am looking in the incorrect location.  The fill feature appears to provide the eye dropper functionality but is a little funky to use with png and gifs and then saving them.  I will get accustomed to it but that is not the point.

As you know from other posts I have been a loyal user of the software for a very very long time and I believe it is the best out there but I am seriously questioning what they are up to especially given the fact that SnagIt support and managers have chosen to draw lines in the sand when customers inquire about missing features.  We will continue to search for another product of this overall caliber just to make sure we have a fallback program in the event we find other features have been removed and SnagIt decides not to address them as well.

SNAG IT you have always been better than this what has happened?
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bill

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Posted 9 months ago

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Rick Grunwald

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If you chose the fill tool and then properties on the right, there is a block with FILL and a dropdown. In there you can choose "transparent" with the familiar checkerboard pattern

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bill

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Thank you..
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Here's Johnny

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A narrow focus on the future is spurring a decline of the product in certain areas. This response tells the story.   

https://feedback.techsmith.com/techsmith/topics/layers-in-editor?topic-reply-list[settings][filter_b...

Daniel Foster, Snagit strategy lead

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Hi Rick - Our primary focus is on technical communication and technology training use cases. We've been sharing that focus as we have the opportunity. See, for example, my intro to the Snagit 2018 reveal. That's why we're intent on solving problems germane to technical communication, such as the difficulty in keeping screenshots up to date as the tech is constantly changing (hence Smart Move / Text Replace).

We want Snagit to be the tool that makes it easy for people who understand a technology or interface to visually explain and document it for people who don’t. Capabilities that further that goal are higher up the priority list than those that would take us in a different direction.


If you use SnagIt for purposes other than technical communication and technology training use cases, your needs comes second or last.End of story.
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bill

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Wow, thank you, that is pretty sad that they are will to alienate all ogher markets that use the software.
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Paul

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Wrt the transparency issue.  I am a little confused.  Transparent to me means empty.  A coloured background is not transparent.  But you can adjust the level of opacity for a background colour, using the slider in the fill tool so that it effectively become semi-transparent.

Or am I missing something in my pedantry? :).
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Rick Grunwald

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Check the instructions I posted and fee free to correct but there is a transparency choice under FILL and you can dump it onto the canvas which removes any color. Move the opacity slider and nothing happens as it is already at zero opacity
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Paul

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Right, agreed, so if you want a "coloured transparency" you have to ignore transparency, fill with a colour and then use the opacity slider.  Yes?
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Rick Grunwald

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No, you just dump 'transparency" as if it were a color. The  slider has no effect
If you use the bucket to dump in red for instance all contiguous ares become red. Same with transparency.
Try it. Make a new document, fill it with some color then dump in the transparency and watch it change
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Rick Stone

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Hi Paul

I stand to be corrected on this, but I believe transparency is actually handled a bit differently when it comes to the GIF format. I believe the format offers a color palette of 256 colors total. And of those colors, one may be designated to be rendered as transparent by whatever is presenting it. Usually the browser.

When saving as GIF, I don't believe that the transparency configured in the editor is respected. I believe you have to configure the transparent color in the Save As dialog that is presented. And I believe that the eyedropper color picker in this dialog is what is being referred to.

Here is the version 12 Save As dialog with GIF selected and the eyedropper visible:



And here is the 2018 dialog:



Note that one first has to click Options... then choose the color from the resulting dialog. And even if you click the color chip, there is no eyedropper. So if one works with GIF format files a lot or exclusively, I can see where this could be a pain.

However, a possibly easy work around bout be that one might simply configure the default image background color as that Hot Pink, then set it in that File Format dialog. I think it will stay that way until it's changed again. Then you could just save the image and have transparency sort of automagickally (unless, of course, the image actually has a different background color).

Cheers... Rick :)
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Rick Grunwald

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Correct. I was just addressing the transparent background replacement. I didn't think to go there which is key to SAVING a transparent background
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bill

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Empty, i use it with images that need to be overlaid on marked up drawings to show a product. Example, a light fixture i will screen capture and will remove white space or any other items in capture where i use the tool to make it a transparent area, so when overlaid on drawing the information not needed does not get blocked. I use it very often, there is a work around in the fill tools. Thsnk you...
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Daniel Foster, Snagit strategy lead

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Hi Bill - another option is to use the new Magic Wand tool to select and delete the white area, leaving transparency. If you turn on Global Color Selection, white pixels anywhere in your image will be selected (not only contiguous pixels). See this tutorial, starting at 1:30: https://www.techsmith.com/tutorial-snagit-selection-tools.html 
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bill

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Thank you Daniel