2020.0.0 - Windows-10 64-bit: Red Button not initiating capture

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  • Updated 8 months ago
Hi, I am an IT admin for our company. We have a user that recently upgraded from our v12 license to 2020.0.0. As soon as they upgraded, the Capture button ceased to function. It appears this user did upgrade and license v2020 correctly (see attachment).

I have asked them to install update 2020.0.1, but have not heard back whether it was successful. I have searched the forums and Googled the issue, but found no other instances of this problem.
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Konrad-K

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Posted 8 months ago

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davidlambert

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Based on your post, I just checked my installation and there is no update to 2020.0.1. I also looked up the version history and 2020.0.0 is the latest.
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Konrad-K

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Weird. This link shows there was an update to 2020.0.1 as of 5am today. 

Either way, it appears installing this update has resolved the issue!
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davidlambert

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I am going to assume it is a Mac version? That was updated today to 2020.0.1. The link in my previous post was for the Windows version.
(Edited)