24/7 Forum Moderation / Pornography has entered our forum!

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  • Idea
  • Updated 11 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Sensitive topic with personal attacks/forum rule-breaking comments/responses. Contact Robert at r.risdon@techsmith.com for more details.

Pornography links have been posted to this forum twice in less than 24 hours.
Here is one such example.



I have zero tolerance for any reasoning/excuse that the get satisfaction forum is not run by TechSmith.

In 70s terminology, that's a copout. There can be no reasoning or excuse to allow links for pornography to be seeping into this forum.

There are women, children and people from all walks of life. That will be seriously offended by clicking on those links.

Regular SPAM was bad enough. But it's time to circle the wagons and get a handle on this. Not next week, not tomorrow, RIGHT NOW.

The only way to prevent this with certainty. Is to prevent it from being posted in the first place. It's not hard to figure out. It just has to be done.

Regards, Joe
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Joe Morgan

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  • Like I've completely wasted my time

Posted 11 months ago

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Paul

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I agree.  And the answer is simple.

All new user posts / replies are held for moderation by TechSmith.  A user needs to reach trusted status before the moderation hold is released.

That will inconvenience new genuine users, but it's no different to the approach taken on other forums.
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Joe Morgan

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That's pretty much how the Adobe forums work.

I had to earn my way into trusted status when I first joined, every time I posted a question I had to wait for it to be approved through a moderator, before it was posted.
I found the process frustrating. Because I was always stuck on something at the time.

However, Adobe is a huge community with a 24/7 group of moderators. My questions were usually up online in 30 minutes or less.

Just when I thought I was fully accepted in the community. I posted my first screenshot and found myself in moderation once again. The Adobe community doesn't play games.

Perhaps 24/7 moderation may be a bit over the top for the TechSmith community?

But I would hate to see a new user post a question at 2 AM on Sunday USA time. Who lives elsewhere in the world where it's 2 PM Saturday. And that person has to wait around a day and 1/2. Just to get there question posted.
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Paul

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Well, perhaps there could be a few trusted forum members who could help with moderation, out of hours?  That's a big step for TechSmith to take, and maybe a big ask of the members, but this is a community so perhaps it could be a self-policing community?
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Aaron Tafoya

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Does anyone know how to get me off this forum and email list? I dont even know how I became apart of this forum so its wise to say I should move on. Please send me a unsubscribe link? Thanks
(Edited)
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Rick Stone

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Hi there

I believe you do it yourself. It begins by clicking your name at the top right of this forum page. Then click your profile. Then Email notifications.



Cheers... Rick :)
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Rick Grunwald

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@Paul .. Let techsmith do it if it needs to be done. You have some in here that would moderate posts that disagree with their ideas. 

However instead of making such a mountain out of it, why not just post the links and let them handle it as they have been doing.? We all get spam  I am sure and this is just more of the same with a good old dose of American sanctimony  and righteous indignation added at the though that we might see (gasp!) BREASTS or worse. You will only see it if you CHOOSE to click the links

If techsmith wants to institute a  policy of moderating the first x number of posts then let them handle it. They should not leave their business reputation in the hands of non employees or non-vetted volunteers
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Joe Morgan

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Well Rick Grunwald, I cannot disagree with you more.
Perhaps you didn't click on any of those links. I clicked on one and their images of sex toys being used in all sorts of ways.

I've seen questions posted by young children in this forum.

Perhaps you haven't considered people like these clicking on those links?

Or how many other people that would simply be disgusted by what they see?

You're entitled to your opinion, but I think leaving post like this up until people stumble into them and report them is a grave mistake.
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Joe Morgan

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Oh and I almost forgot the most important part, when these spam posts are reported in the middle of the night.
They don't get removed until sometime long after daybreak in most cases.
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Paul

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See there's the thing.  Your middle of the night is my day time so I could, hypothetically, act quickly to approve genuine posts.  TechSmith products are important but how much of an issue is it if a new users has to wait a few hours for TechSmith to be available

Rick G, I'm not saying that community policing is the best answer, but unless TechSmith have staff members across the time zones, there's not a lot of choice if people can't wait.  If a community moderator acted without impartiality, they would have their privileges revoked

To be clear, my preference is for TechSmith to moderate new users, and if that means genuine users are delayed, so be it.
(Edited)
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Joe Morgan

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Exactly! And then some!
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Rick Stone

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I'm not sure what the capabilities are for TechSmith and GetSatisfaction. Perhaps it is possible to configure a "waiting period" for new users. If so, I would agree with that move. But if that were done, it wouldn't really need any additional moderation, would it? The TechSmith peeps would just look at the queue as needed and take action accordingly.

It seems to me that much of what we see are simply limitations of the GetSatisfaction platform.
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Joe Morgan

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Will this be your position 40 minutes from now Rick S?
40 minutes ago you said the present system works pretty well. As if nothing needed to change. Highly skeptical that anything was amiss.
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Paul

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Come on Joe, people are allowed to change their position surely?
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Joe Morgan

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To be fair yes.
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rsporn1014

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the question I have for Techsmith is, if they want to continue to get great feedback from the users their product, they should spend time to police the posts to ensure bad actors are dealt with so others do not have to deal with these kind of issues. 
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rsporn1014

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another question to ponder, Is Techsmith liable for the content that is posted on their forum. if so, this could be a legal issue for them also. 
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Rick Stone

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As for dealing with the SPAM, I believe the folks at TechSmith DO actively and routinely police posts for SPAM and remove it when it is found.

As for liability, assuming TechSmith were to simply ignore any such links and do nothing about them, I could see where some folks might consider making them liable and trying to hold them accountable.

But it's hard to see where that may happen because they do regularly remove posts that are SPAM of any kind.

As for the pearl clutching and the children, I'm highly skeptical that this would be the case. If a child is here using one of the TechSmith products and seeking help, my own guess is that they are old enough and wise enough to not blindly follow suspect SPAM links. But that's just my own estimation. I agree with "the other Rick" in that what we have at present seems to work pretty well.
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Joe Morgan

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Hard-core porn is a new problem recently introduced to our forum.

It was available through a simple click of the mouse. There were actually five posts by this person over the course of 24 hours.

And yes young children use our forum. Perhaps you don't think they are worth protecting.

You're entitled to believe that the present system we have seems to work pretty well.

Perhaps that's because you think hard-core porn seeping into our forum is simply not that big of a deal.
Because if you think it's a big deal, that would suggest our present system is failing us.
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rsporn1014

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I think you could relate what is happening with Facebook and the legal issues they have gone thru for some perspective on what can happen to a company that ignors this kind of issues. allowing pornographic material to be distributed on a forum that is provided by Techsmith has some legal requirements base on each state and federal laws governing the distribution of this kind of material. 
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Rick Stone

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But that's the point, no?

Earlier, I said that the TechSmith folks DO remove the SPAM regularly. So they are clearly NOT turning anything remotely resembling a blind eye to it. If they were, THEN I'd say there was cause for alarm and that they might be liable.
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Paul

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But I don't want to see it. period.  And, being in a European time zone I think I see more of it than most because the "dead time" before TS work hours is fertile ground for the spammers.

I have satellite TV, and I chose to exclude adult channels from my package.  I could accept them and just ignore them, but that doesn't fit with my point of view.  I'm not a prude but I am not interested in it

So I would still vote for new users post being queued for moderation.  No new user is going to be harmed by waiting for a post to appear
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Rick Stone

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Just an amusing and ironic side note here.

This thread is discussing pornography and the forum handle of one participant literally has the word porn in it.

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Paul

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And would also seem to be a niche interest - buttock porn. :)
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Rick Stone

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Paul, I get that you don't want to see porn. But in this case it was just links TO porn. (I'm assuming, because I never saw the actual links).

So unless someone uploaded an image or video directly, it really is pretty easy to ignore until it's been removed. In all the years I've participated in assorted forums, EXTREMELY seldom does anyone post actual vulgar pictures or videos directly. It seems the whole point of SPAM is to coax you to click a link.
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Joe Morgan

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So once again everything's hunky-dory in Rick's world.
And everything TechSmith does is wonderful and beautiful and he will defend them until he drops into his grave.
So what if hard-core porn links are popping up in our forum. The sun is shining brightly in Rick's world. There's very little to see here. End of story.
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Paul

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They are getting cleverer in their posts.  Some look so genuine that you click on a link before realising that it is spam, especially the ones that post replies to genuine threads
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Joe Morgan

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What they're actually doing is the copying and pasting other people's original, older posts.
Then, their inserting links in between paragraphs or sentences.
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Rick Stone

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Indeed, I've noticed the same.
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Robert R., Online Community Admin

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Official Response
Hi All;

I apologize that something like this was seen on the forums; those of us at TechSmith that spend time in the forums do what we can to get to these posts as soon as possible. We appreciate the diligence of the forum members to bring these sorts of things to our attention when they slip through the platform's built-in Spam filters. While I personally agree that the platform filtering, volunteer moderation features, and new user posting restrictions could be improved, they are, as they stand, what we have to work with at this time. The current process of reporting those that slip through the two filters of the platform (the initial filter that happens behind the scenes, that I have little control of/access to, and then the second filter which our platform console tags as a "Needs Review" post prior to allowing it to go live) is the best way, on this platform, to handle these posts. I will, though, bring up the increased frequency with which we are receiving Spam posts with the platform provider to see if there is anything on their end that can be handled.

While I understand that there will be an argument to simply switch platforms, I would like to note that a major platform shift is a significant process that requires far more than the flip of a switch, especially when there is a decade's worth of threads, replies, and comments. Hearing this feedback (as well as other feedback gleaned from the regular posts/comments made in the general forum) is helpful as it may help influence any potential decisions about this community that TechSmith decides to make.Until any decision can be made, or until it is decided to look into the community experience/process/platform, the current workflow is the one that suits the platform the best.

We appreciate your understanding, and diligence, while we work through the evolution of TechSmith's community space. 

-Robert

Note: I am closing/archiving this thread due to the nature of it (it will still be available as an internal thread so we, TechSmith, can review the feedback given). I would like to remind users here of our forum guidelines, which you can find here. You can contact me directly at r.risdon@techsmith.com if you have questions or concerns.
(Edited)

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