Mike Spink (TechSmith Support)
Jan 13, 2:51 PM
We don't have any immediate plans for an update to address this issue. In the meantime it is best to use a 1080p monitor to edit Camtasia on.
Please let me know if you have any questions.
Senior Support Specialist
I don't believe Robert posted anything that suggests that he didn't care about your problem.
I'm also not a Camtasia cheerleader. TechSmith can defend themselves. I understand why you want Camtasia 8 to support 4K. It would be an awesome upgrade.
Especially if you can get it for free.
Camtasia 9 will support 4K screen recorder and editing. It should become available in the near future.
I don't believe there is a software company out there that would dedicate their resources to update a 3 1/2 year old program and make it 4K compatible. Cantasia 8 was released in June of 2012.
You can certainly purchase another program if you wish.
Learning how to use a new program with speed and efficiently usually requires a lot of man hours. So I suggest that you move forward with caution. The move could cost you a small fortune in lost wages over time.
If you cannot wait until Camtasia 9 is available then you are between a rock and a hard place.
First, I think that saying that a fantastic article telling me that my hardware doesn't matter plus no plans to address the problem equals don't care.
I actually never demanded that version 8 have this feature. I had no idea about version 9 being so close, so a proper answer would have been that it won't be an upgrade to version 8, but we are close to releasing version 9 and it will address the issue. That tells me that a solution to my problem is coming and not that my technology doesn't matter. I wouldn't have been ecstatic about that because it didn't solve my immediate problem, but it's better than being told my newest technology is irrelevant.
Since the reply this morning, I have since uncovered the true way to deal with the problem in the interim and it's something they should have known and suggested.
My problem was being able to make the program function; to be able to read what's on the screen and access the places where I would need to click.
IF he had told me that version 9 is close to being released and will support my monitor AND that in the meantime, a solution is to revert my screen resolution back to 2048x1152, THEN I would have been a very happy customer AND he would be answering a question and solving a problem that I know others are having.
So, for those of you who have a 4k monitor, revert the screen resolution to 2048x1152 while you're using Camtasia and then switch it back when you're done.
On a personal note, I'm sorry that some of you have gotten the impression that we don't care about either your issues (using Camtasia on a 4k monitor) or you as a user. I feel bad for the miscommunications there. I would indeed be happy to hear about any other struggles you have using Camtasia with 4K content (or on a 4K monitor).