4K in next release

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  • Updated 3 years ago
According to other posts here, 4K will be supported in the next release. 4K will make for huge files, even when compressed using h.264. Will there be h.265 support also?
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Mr. Tom

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Posted 4 years ago

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Crystal Thies

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This is the response I just got from Tech Support on this issue.

Mike Spink
Mike Spink (TechSmith Support)
Jan 13, 2:51 PM


We don't have any immediate plans for an update to address this issue. In the meantime it is best to use a 1080p monitor to edit Camtasia on.

Please let me know if you have any questions.

Kind Regards,
Senior Support Specialist
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Robert R., Online Community Admin

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Hello Crystal!

I think that it's important to go through and look at our Senior Tech's response in context; simply seeing the last response of your interaction with him without knowing the full dialog that took place paints a different story that what the response alone (in this topic's context) shows. To eliminate any confusion this thread may bring, please see below.

We are incorporating 4k support in our upcoming release (read up on it on our Future Roadmap post). This "4k support" means that we will be able to work with 4k content. Your particular interactions with Mike, which lead to his responding in that fashion, make no mention of 4k content but rather the small nature of Camtasia on a 4K monitor at native resolutions. Reviewing Mr. Tom's original post shows that his question is referring to the content, not the small size of the interface (and to answer Mr. Tom's question; we are not investigating h.265 at this time, though that may change in the future).

As an aside, here is a fantastic article regarding 4K resolutions that I highly recommend: http://carltonbale.com/does-4k-resolution-matter/

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Crystal Thies

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So Robert...

Do you really think it's smart to tell a long time customer and advocate that the hardware they have already invested in, that is becoming more widely used, AND that your product doesn't function on, DOESN'T MATTER? I really liked how you emphasized the "fantastic"' to rub it in even more that you think I'm a stupid consumer.

Regardless of whether or not my 4k issue was the same as the post's, essentially telling an existing customer that you don't care about their problem - in a public forum - is not the best customer service.

I'm sorry, but the assumption that people "working with 4k content" wouldn't actually be using a 4k monitor, is likely not correct. I think it a more likely assumption that those people who are interested in working with 4k content would be the people first in line to purchase the hardware to display the 4k content they are producing with your software.

You've essentially told me that I (and anyone else with a 4k monitor) can't use your product and you have no intention of making your product viable on my hardware.

So, do I invest in a secondary monitor ONLY to use the software from the company who so rudely treated me in public (which would also inconveniently require me to always be in my office to edit video which is not always the case) OR do I buy someone else's software?

Oh, the conundrum. ..
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This escalated quickly :(
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I have my popcorn and soda ready...I love a good drama
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Joe Morgan

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Well Crystal,
I don't believe Robert posted anything that suggests that he didn't care about your  problem.

 I'm also not a Camtasia cheerleader. TechSmith can defend themselves. I understand why you want Camtasia 8 to support 4K. It would be an awesome upgrade.
Especially if you can get it for free.

Camtasia 9 will support 4K screen recorder and editing. It should become available in the near future.

 I don't believe there is a software company out there that would dedicate their resources to update a 3 1/2 year old program and make it 4K  compatible. Cantasia 8 was released in June of 2012.

 You can certainly purchase another program if you wish.

 Learning how to use a new program with speed and efficiently usually requires a lot of man hours. So I suggest that you move forward with caution. The move could cost you a small fortune in lost wages over time.

  If you cannot wait until Camtasia 9 is available then you are between a rock and a hard place. 

Regards, Joe

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Crystal Thies

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@Joe Morgan,

First, I think that saying that a fantastic article telling me that my hardware doesn't matter plus no plans to address the problem equals don't care.

I actually never demanded that version 8 have this feature. I had no idea about version 9 being so close, so a proper answer would have been that it won't be an upgrade to version 8, but we are close to releasing version 9 and it will address the issue. That tells me that a solution to my problem is coming and not that my technology doesn't matter. I wouldn't have been ecstatic about that because it didn't solve my immediate problem, but it's better than being told my newest technology is irrelevant.

Since the reply this morning, I have since uncovered the true way to deal with the problem in the interim and it's something they should have known and suggested.

My problem was being able to make the program function; to be able to read what's on the screen and access the places where I would need to click.

IF he had told me that version 9 is close to being released and will support my monitor AND that in the meantime, a solution is to revert my screen resolution back to 2048x1152, THEN I would have been a very happy customer AND he would be answering a question and solving a problem that I know others are having.

So, for those of you who have a 4k monitor, revert the screen resolution to 2048x1152 while you're using Camtasia and then switch it back when you're done.
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TECHsmart 12

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when will the next version of camtasia release
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Paul Middlin, Employee

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Hi folks. I just wanted to let you know that version 9 has been released, and it does have some good support for 4K. You can now work with this larger content (assuming your rig is up to the challenge), and we also offer a detachable canvas window, which is handy for use on huge or multiple monitors. 

On a personal note, I'm sorry that some of you have gotten the impression that we don't care about either your issues (using Camtasia on a 4k monitor) or you as a user. I feel bad for the miscommunications there. I would indeed be happy to hear about any other struggles you have using Camtasia with 4K content (or on a 4K monitor).