.camrec file will not load into Camptasia. Something about codec missing.

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  • Updated 6 years ago
Is there a 3rd party converter available to extract the avi file from .camrec?
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Kyle Vining

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Posted 7 years ago

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Logan S.

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Hey Kyle,

Without knowing exactly what error message you are getting, I can't tell you exactly what the issue is. Try this article, and see if that helps: https://techsmith.zendesk.com/entries...
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Kyle Vining

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Here is the error message. I had no issues with previous recording during the day. It was this last recording session that displays this message. I tried installing the TSCC Codec but still same results.

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Logan S.

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Ah, ok. Try running that file through Handbrake, which is a free download, and than bringing it into Camtasia. Let me know if that works.
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Kyle Vining

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Thanks for the tip Logan. It still didn't work. I'm thinking that the file may have been corrupted somehow. I'll try a couple more things and let you know if anything works. The funny thing is, the file size is over 500MB.

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Logan S.

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Ok, Kyle. Worst case, if you can't get it to work, you can send it over to me, and I can take a look at it.
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Kyle Vining

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Hi Logan, I was unable to get this file to load in a variety of video converters including Handbrake.

Here is a link to the file. https://www.dropbox.com/s/dmxs1js0uq9...

If you have the time, I would appreciate if you can see if you can open it.

Thanks,
Kyle
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kevin.reichley

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Logan, any update to this? I tried Handbrake, but that tool apparently doesn't recognize .camrec file type.  Any other options to try?  My camrec file is also over 500MB.
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Carolyn

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Hi Logan.

I'm having this problem as well with some .camrec files shared over Dropbox. We tried opening them on the originally-used computer, but still no luck. Handbrake hasn't worked. They are three files between 900MB-1.5GB...I was able to open one file saved at the same time, in the same way, also a .camrec.

All sharers have upgraded to the latest version and have since been able to share a different .camrec no problem - but perhaps the others are irredeemable at this point?

Any suggestions are appreciated! Thanks!


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John Crawford

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I have the same issue. I have a camproj called end_to_end and it is made up of 10 different camproj/camrec files. Static slides, music, wav files for audio....the whole 9 yards.

It was created by a colleague. I copied all the files to my machine and besides the normal file location gripes, I get this error when I try to open either the end to end or one of the individual camproj files. When I get the error saying it can't find the file, I manually look for the file and all the camrec files are red icons. I try to import the camrec and get the filetype or codec error.

I have reloaded my TSCC and tried to use Handbrake, but it didn't seem to want to read a camrec file as its sourcefile. (or it didn't recognize the files either, indicating a corruption or mismatch issue.

Any help will be appreciated.

Regards,

John Crawford

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Richard Campbell, Champion

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You ALWAYS need to zip the camproj in Camtasia - see the File menu - then your colleague needs to import the zipped file also from the File menu.
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John Crawford

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More info. I just uipdated software to 8.4.1 and still have the same problem.
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Kevin Mojek, Employee

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Currently, the best way to collaborate on projects is via a zipped project file (File -> Export project as zip...). If you can get a copy of the project in that format, it may simplify things.

Are you and your colleague both on CS 8? With CS 800, we updated our default recording codec to a new format that is more compatible with high-motion video content (TSC2). So if you're running CS 7 or earlier, camrecs in this format are not backwards compatible but we do have a an installer available that may allow TSC2-encoded camrecs to import into earlier versions. That is available here: https://support.techsmith.com/entries/22849238-Camtasia-Studio-Download-the-TSC2-standalone-codec

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John Crawford

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Thanks for your reply. Did you see the part about my being at 8.4.1 and still having the same problem? Based on your response, It seems the version I have should not have the problem, as it is supposed to be backward compatible.

These files have been shared among other departments the same way we are sharing them and those groups didn't have the problem I am having.

What other explanations are there for the files not being recognized by the CS 8.4.1? Is there anything I can do to them to freshen them, or try to get them back?

Worst case, I can go back to the originator and have him export the files, but I would like to understand WHY I'm having the problem. It SEEMS like something is definitely wrong and nobody is willing to say that.

I appreciate your help.
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John Crawford

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Is there any way I can send you one of the files and have you look at it?

John

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Kevin Mojek, Employee

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I think this would be best handled by opening a ticket with our tech support department. Here's the link: https://support.techsmith.com/anonymous_requests/new

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