"Camtasia studio could not playback audio from the timeline." Error code: 0x8889000f: Unknown Error

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  • Updated 4 years ago
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Every time I try to begin compiling a video, I'm prevented from proceeding due to the above message. The video files I am using are .mp4s, and I'm using Camtasia Studio 8.1.2
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Yulia Edirisinghe

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  • confused, frustrated

Posted 6 years ago

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Richard Campbell, Champion

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Did you create your audio with a program other than Camtasia? Is the audio file format one that is not importable into Camtasia?
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Yulia Edirisinghe

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The audio is part of the .mp4 file which was recorded on a Samsung Galaxy S3. Not sure why this is happening!
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Exacta Websites

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I'm having this problem. I bought the license and need to deliver the project to my client tomorrow, but will be impossible. I want my money back. I'm at a loss.
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Exacta Websites

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Detail, I'm not using any audio file other than Camtasia.
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demarest

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Did you try saving and re-opening the project?

Using MP4s as a source file is not a good idea. It will take a lot longer to edit the video since even trying to go frame by frame, your computer has to assess the coded and interpret what the next frame is going to look like. I would recommend producing the MP4 as a TechSmith2 AVI as an interim source file. The file's will be bigger, so you'll need some hard drive space. But editing goes smoother and I haven't been able to see any loss in quality. You can of course produce your project into MP4 once you're all finished editing.
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beemurfee

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I'm having the same problem as well. My audio files are .wav and no audio will play on the timeline at all. It says that it is Error Code 0x88880001
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ILJilly

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Me too. Suddenly today the projects I've been working with for two weeks won't play and are giving this error. I'm using mp3s. What gives?
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beemurfee

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I think it's just a bug in Camtasia. I restarted my computer a couple of times and the same error kept appearing. I then shut down my computer and let it sit for probably 4 hours or so. After this the error mysteriously went away and everything was back to normal. Although I never had to do this, here is the email that the people at Camtasia sent me.

Hello, Sorry about the problem you're having. Does a restart on your computer help? I'd like to collect the following directx diagnostic report.

Windows Vista, 7, and 8:
1) Click Start and search for dxdiag. Hit Enter. 
2) Click Yes to message about searching for signed drivers. 
3) Click Save All Information to save a text file to attach to your reply. 
4) Here is a video walking you through the process.
http://youtu.be/I3Rzvawo0Hk

Windows XP:
1) Click Start-->Run and type dxdiag. 
2) Click OK.
3) Click Save All Information to save a text file to attach to your reply.

Please let me know if there is anything else I can do to help.

Kind Regards,
Senior Support Specialist

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ILJilly

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Thank you beemurfee for your speedy reply. I tried rebooting but didn't let it sit. At the moment, I am updating to 8.2.1 from 8.2.0. We'll see if that helps. If not I'll start on the list of items you supplied above. Thanks again.
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ILJilly

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Thankfully, upgrading to 8.2.1 (from 8.2.0) followed by a complete shutdown (power off, not just restart) stopped this error message.  
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Edoardo.Chiappa

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I have the same problem in the Trial version. I shut down and restarted more times my computer, i updated the dxdiag but nothing has changed
What can i do? I have only 29 days to try Camtasia.
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Steven Garske, Employee

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Hey everyone,

I apologize you're having trouble.  The error messages you're seeing (admittedly confusing) is the result of Camtasia Studio being unable to use your audio devices to output the sound from playback.  Usually, this doesn't necessarily have anything to do with the type of media on the timeline.

The error codes coming from Windows can occur for a variety of reasons.  Specifically for Error 0x8889000f Microsoft says "This can occur if the audio endpoint device has been unplugged, or the
audio hardware or associated hardware resources have been reconfigured,
disabled, removed, or otherwise made unavailable for use."

A full restart/shutdown may help for these cases because it should free up your audio device resources and potentially reset any problems with initializing them.  Here's some suggestions if you're having problems (Configuring sound options through the control panel):
http://screencast.com/t/3JiYQg2w

You might also try setting another device as the default if you have one or updating the drivers for your devices.

Again, sorry for any frustration this has caused.  If restarting Camtasia Studio, your computer, or configuring the sound options does not help your case, I would strongly recommend opening a ticket with our excellent support staff ( https://support.techsmith.com/home ).  They can gather more info and potentially escalate a problem to the developers if it's an issue we can address inside Camtasia Studio.

Hope this helps,
Steven






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Lara

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Hi,
I am experiencing the same problem. I did all the suggestion above and it is not working. The file is camtasia. Any suggestions please. The project is due today.
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CathyD

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Same with me... I am creating Voice Over narratives for an LMS course that I am writing....I use Camtasia 8.4.1 to create the .wav files and then to edit them.  I save them as CamProj. files as well.  Now, I am trying to open the CamProj files and NONE of them will open.  I've rebooted several times.....????

I have a huge deadline and am completely stopped without this.  What's going on?  I never had this problem until I upgraded from 8.1 to 8.4.1 ...?
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David Castranio

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We had this problem and it was related to the headset we were using. We simply disconnected the high-speed Logitech headset, went in to the sound settings, made sure it was all set to default. Then we attached the headset back in and reset the sound settings. This cleared it all up and got Camtasia working right again.
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lorrinda

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I just had this error after installing Camtasia 8.4.4 on the Lenovo Yoga 13.  Updated the Conexant SmartAudio HD audio driver and it's working!  yay  :-)
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Juan Manuel Villarreal

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I was having this problem and I tried and tried and nothing worked. But I tried this http://screencast.com/t/3JiYQg2w and it worked perfectly!!
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srishtigroup

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I was using a USB mic and it's speaker system. The moment I unplugged this, Audio played from my laptop speakers
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Marsha Christian

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Unplugged my Microsoft Lifechat, then plugged it back in. Perfect sound. The problem doesn't seem to be Camtasia at all.

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