"It is either an unsupported media type or required codecs are not found"

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  • Updated 1 year ago
Hey,

I'm having a very annoying problem. I have been working 2 days on a project and guess what, CAMTASIA Studio is not able to recognise its own file format? Is this a joke?

I never had any problems like this with version 7.

Is there any solution for it?

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Technici4n

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  • frustrated

Posted 6 years ago

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Richard Campbell, Champion

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In looking at your error message it looks like you tried to rename a camproj file as a camrec - that just can't be done. Look at the camrecs within the camproj and see if they play in the preview window.
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Fred Grover, Champion

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I would try Richard's suggestion and let us know if it works or not. Great catch Richard and suggestion.
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Technici4n

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Hey,

It happened by itself I didn't try to rename it. I do not have the camrec I only have this file.

Thanks.
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Fred Grover, Champion

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So how did you go about saving your Camtasia Project using the steps would be helpful to know for us. Also, what were you recording on your screen and when you clicked on the Stop Button and the Preview Window came up did you just save from there or Produce the video and it showed up on the timeline then? More information would be helpful. If possible maybe make a small video or take some screenshots to show your steps. Thanks.
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Technici4n

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I was recording my desktop doing something, then I pressed F10, saved it and started editing the recording. Then I have saved it as .camproj and next day wasn;t able to open it.
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Teri Forrest

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I received the message when attempting to import a MP4 file. Any suggestion?
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Randy Smith

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I got the same issue doing the same thing. It is very frustrating. In my case it was a demo that I recorded and so it is a one of a kind file. I am wondering it is with the new version. I was running the version prior to 8.1.1 when it happened. I loaded the 8.1.1 upgrade hoping the newer release would fix the issue. It did not.
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Abdul

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Hello, I am getting the same error. I have started recording webinar using camtasia, then I stoped the recording, it asked me the location and name, it saved the file with .camrec, then it tried to load the file automatically, the error appears.

I closed the camtasia, tried opening again, error appears. went through couple of forums / tried some solution, nothing is working. Can you please help me resolving the issue.

Thanks.
Abdul.
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Abdul

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Hello Richard Campbell, Fred Grover or anyone please help recover/open the file

Thanks.
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Dave O'Rourke, Senior Software Engineer

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@Abdul - Please visit http://support.techsmith.com and open a ticket there. This will put you in contact with our TechSupport staff who can follow up with you to help.
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rabi

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my system crashed while saving the recording from camtasia, now i can see the .camrec file but when i try to open in camtasia, it gives me that error,
"it is either an unsupported media type or required codecs are not found"


 does it mean that i lost the recording, 

is there any way to salvage any footage from this file.


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Dave O'Rourke, Senior Software Engineer

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@rabi:  Please contact our TechSupport staff by submitting a ticket at http://support.techsmith.com.  We may or may not be able to salvage the footage.  But we will certainly try.
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steve lloyd

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same problem.  Using test version.  first two clips saved and immediately imported into studio.  Third clip, the longest with many pauses in recording, did not.  The auto import failed.  Attempts to import fail.  Is it possible that there is a limit to clip sizes in the test version?
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CJ Cornell

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I have the EXACT same problem.
And I have probably the freshest installation of Camtasia studio ever.
Brand new laptop - windows 8.  
(Codecs are installed, since I can open and play videos in quicktime and windows media player)

then i installed camtasia.

tried to import a video (one of the ones I just tested
Got the error ->
Camtasia Studio
---------------------------
Cannot load file '\..\....videofile.mov'.

It is either an unsupported media type or required codecs are not found.
---------------------------
same for mp4 files ....  

and that's that.





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Ashley

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I had the same problem. I contacted tech support but they were unable to recover the file. Lost half the video for a class project.
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nathan price

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Same issue here. I added a bunch of effects, spent a lot of time on this, saved the project, and now it looks like my time is wasted. I've been trying to sell the rest of department here on Camtasia, but I think I should reconsider.
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Nadia Munro

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Oddly enough I've had this issue arise a few times in the past 2 days actually. I was freaking out until I found at least a workable solution. The file (once recorded as a sound file) seems to refuse to be recognized by the Camtasia Studio software. You cannot import it and you cannot just drag and drop it. You can an incompatibility message which is impossible since the same software was used to produce the sound file. Anyway in both cases for me they were fairly big recordings (90 minutes each). As a workaround I just closed the Camtasia Studio program (it opens up by default after you click to "save" your recording; close it down and re-open it on its own and THEN import the file. I just dragged it on to my clip bin then dragged it from there to the timeline. A bit of a workaround but honestly not bad. File is intact, nothing needed to be re-named - then you can go ahead and do your work and save the Project File. 
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sagar

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corey

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Having this same issue occur, just started happening today with the demo (I was able to import Camtasia recordings yesterday). It's a little discourage that I'm seeing complaints about this that are over a year old and it still hasn't been fixed. Not sure if I want to buy the software now.  
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sagar

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The error for me arrived only because I used IDM to download video. The format IDM download videos in is not supported by camtasia. Now my problem is solved.
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corey

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Sorry, what is IDM? I didn't change any of the settings I was using and I'm just using the Camtasia screen recorder. I tested out a shorter recording (~20sec) and that worked just fine. Whenever I try to edit my 4min video I get the error right after taking the recording. 
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sagar

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Convert the video using total video converter(google it) into mp4 quality. then try it will work 100%
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Jeffrey Nielson

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Unbelievable, I'm getting the same error, I've made over 20 recording and no problems, I did have to re-install Camtasia due to a hard disk failure but that went fine and I even upgraded it and made several recordings after all that. I did everything the same as I always do. I had a New Project going and I first Paused it then clicked Stop which then should go through a little processing and then open the files but right after that, but when I clicked Stop is when the error popped up. I've tried restarting Camtasia or dragging and dropping the file into the Clip Bin to no avail. I have 14GB trec file that Camtasia won't open with same error saying - It is either an unsupported media type or required codecs are not found" and I didn't do anything out of the ordinary. 
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Joe Morgan

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I don't have a good answer for you. But have you tried restarting your computer by any chance?
If you try that. Please let us know what happens.
Regards, Joe
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Jeffrey Nielson

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rebooted PC, no luck, very frustrating...I opened a support ticket with Techsmith, I hope they have a way to fix this. I do some database administration and we have fixup utilities for corrupt files, would be nice if Techsmith has something like that. 
(Edited)
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SxyGolfer

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I cleaned out my control panel programs recently and I guess killed Apple Application Support program which I didn't think I needed.  That program killed QuickTime.....again didn't use so didn't think I had any problems until I opened up Cantasia today and got the above error everyone is reporting.  After fixing Apple Application Support (which I used this method: https://www.youtube.com/watch?v=39iwDUxcKo4) I was able to load my video's into Camtasia with no problems.  
So check to see quicktime is working on your computer, if it doesn't load up that might be the cause of the reported error.  
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cain.adam

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I think QT is the culprit here. I've have audio programs that utilize QT for a codec and have run into the same issue in those programs as I/ we are experiencing here importing  the .trec files into Studio.
While recording using Cam Recorder I was also listening to iTunes (which I think utilizes QT codec). When I tried to import, I got the error message we all have been getting.
I quit iTunes and Cam Studio (and also had to kill CamRecorder process in Task Manager as it was hanging...separate issue??)
Then started Studio again (without iTunes) and was able to drag-n-drop .trec file into Studio with no problems :D

Hope this helps somebody
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rgrosz

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I was updating some of my old videos. Since I had recordings from a few years ago, I am using a mixture of .camrec and .trec files. I also got the error message: "unsupported media type or required codecs are not found". When I contacted tech support, they suggested that I upgrade from Camtasia 8.4.0 to 8.4.4. This was the solution that fixed the problem for me.
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awilliams

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having the same issue here. i've tried doing a simple record the screen and somehow camtasia cannot read its own file. i've sent my files to the tech team, called in and been walked through some steps to edit the audio, tried closing and importing, re-recording and upgraded to 8.4.4. nothing has worked and none of my files are retrievable. i'm okay with a program having some issues and errors, but to continually not be able to read its own files with no solution is ridiculous.
(Edited)
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tim.s.newman

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Ahhhhh why is this so difficult. Camtasia has no express scorm wrapper - so I use Cam7. At some point the recording plugin changed to .trec which is not backwards compatible to Cam7 and appears it cannot be changed. am I missing something? Why can't the recording format be changed back to .camrec? 
(Edited)
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Richard Campbell, Champion

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The trec file format was created in version 8.4 so that files for Camtasia for Windows can be used by Camtasia for the Mac, You should render your trec file into a mp4 file in version 8.4 and then import that mp4 file into camtasia version 7,
(Edited)
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Rotem Meiri

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A possible solution that worked for me:

1. Download FormatFactory  (http://www.pcfreetime.com/download.html)
2. Open the file in FormatFactory and convert it to a different file format - if it's a video (I had a problem with a WMV video file) convert it to AVI. If it's a sound file convert it to MP3 or WAV.
3. Import the converted file into Camtasia Studio.

Also, you can download K-Lite full codec pack with Windows Media Player Classic to check if it can play your file. If Media Player Classic can play the file - it's not damaged !
http://www.codecguide.com/download_k-lite_codec_pack_full.htm

Good luck !