"Please wait... the quiz is loading" shown when Flash Player is too old.

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  • Updated 7 years ago
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If a user doesn't have the newest version of the Flash Player, when they open a page with a Camtasia 8 video that includes a quiz, they are seeing a confusing page that says "Please wait... the quiz is loading." with a broken image below the text. It would be much better if it instead notified them that they needed to upgrade to a newer version of the Flash Player. Otherwise users are going to be very confused why they are getting this message, and upset when they wait and nothing happens.

I know that it is the Flash Player version causing this because after upgrading the Flash Player for someone having this problem it worked. I don't think this person had a very old version though - I'm betting it was at least version 11.0. It would be nice if the user was guided to upgrade the Flash Player instead of showing this incorrect message. (To be clear though, I love the new quiz feature in Camtasia 8 I'm just disappointed that it might be a support headache if I choose to use this feature with users who may not be up-to-date on their Flash upgrades).

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To clarify, I published this using the "default MP4 with video player (up to 480p)" setting. I can supply a URL privately if someone at TechSmith would like to look at it.
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Will Findlay

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  • disappointed

Posted 7 years ago

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Ben Rhodes, Employee

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Hi Will,

Thank you for your feedback. Do you happen to know what version of Internet Explorer that this experience happened in? The Smart Player requires Flash Player 10.2 and higher. We are aware of a gap in our detection path that would likely lead to what you described with versions of Internet Explorer lower than version 9. We are working on fixing this issue in an upcoming release.
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Will Findlay

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Thanks for the reply Ben,

Our organization is still mostly on Internet Explorer 7, specifically 7.0.5730.13.
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Will Findlay

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So would this mean that she had a version of the Flash Player < 10.2? (I should have checked before I upgraded her I know).
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Ben Rhodes, Employee

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Yes, my guess is she had Flash Player 10.1 or earlier. If you get information to counter this, please let us know. I want to make sure it isn't another issue we need to look at.
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Will Findlay

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I found someone else with the issue and this time I checked the version of Flash she had, and it was indeed 10.1:

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Will Findlay

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So for now I've just added the following HTML below the iframe tag in the main html file:

Note: If the video fails to play, please update the Adobe Flash Player. Contact the Help Desk for assistance.

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Will Findlay

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Hi Ben...

Do you know if this has been fixed in the Jul 16, 2012 build (Build 918, version 8.0.2)? I want to roll out another video with a quiz.
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Ben Rhodes, Employee

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Hi Will,

That bug should be fixed in the version of the Smart Player that ships with Camtasia Studio 8.0.3. Just run the "check for updates" under the help menu. After you have updated past 8.0.2, any content you produce should let the user know that they can't play the video in the scenario you described above.

Please Let me know if you are still having trouble.
Ben

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