A Quick Community Update

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  • Updated 2 years ago
  • (Edited)
Hello all!

I wanted to bring a quick update from the leadership team in regard to this community. Below is what they have to say:

“Thank you for visiting our feedback and suggestions site. We communicate with our customers in a variety of different ways including studies and surveys, in-product feature tracking,our customer facing support teams, and of course this forum. While we as a company cannot promise specific features and dates as part of our product roadmap given the nature of software development, we are genuinely curious about who our customers are and what they look for out of our products. Placing a heavy value on hearing from our customers about their needs and what they look for in of our products is a point of pride at our organization.

This site provides us with an avenue to gather information about the way our products help you to accomplish your needs when it comes to communicating through images and video and what you might need in the future to be even more successful. This forum also allows us to communicate with you about future product or company oriented ideas and gather your feedback on those to ensure our users have the opportunity to actively participate in the future of the products they have come to use daily.We may sometimes ask for additional details or clarification around feature requests and suggestions because we are trying to better understand the problems you are aiming to solve. We know that it takes time to sign up, to sign in, and to share your thoughts, and we thank you for your time in doing so! While we cannot respond to each and every piece of feedback we receive, we promise that we are listening because we cannot improve our offerings without your assistance.

We look forward to working with you to make our products better than ever, thank you.

-Team TechSmith”

Feel free to reach out to me in the comments below, or if you would like to have a private discussion, you are welcome to contact me at r.risdon@techsmith.com

Those looking for technical assistance should open a support ticket here so an agent can look into any issues you might be having.

-Robert
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Robert R., Online Community Admin

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Posted 2 years ago

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bagaplc

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How sweet. Unfortunately all of that kumbaya sentiment doesn't do anything to improve a flaw-riddled, user unfriendly Camtasia 9. Any chance we might see some actual IMPROVEMENTS anytime soon? Just wondering.
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Neville

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"We know that it takes time to sign up, to sign in, and to share your thoughts, and we thank you for your time in doing so!"

This member of the leadership team couldn't be bothered to take the time or effort to create an account in their own forum to post their message, so they instead asked Robert R. to post the message on their behalf. Hilarious.

Those leadership team people at TechSmith are very very busy indeed, doing all sorts of important leadership things!
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Mal Reynolds

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I hear what you're saying and do see your point, but I'm not sure that's a completely fair criticism. Handling the community interface is Robert's schtick; by having the message flow through a single voice ensures that there are no misunderstanding where developer A may say one thing and Developer B say something else which could be misunderstood as contradicting what A had said. That kind of thing can be incredibly time-wasting and distracting. Far better that there be one person to keep the message consistent.

There are legitimate things to be annoyed about. The fact that the devs seem completely oblivious to how much time is wasted when there is no option to numerically set a value rather than doing the click/drag shuffle is my greatest personal one. Or for others, it's  the lack of a high contrast UI, and TS's seeming determination to hold onto the "low viz" one unto grim death citing all sorts of case studies that just don't reflect real world experience. (A design that has been so widely panned, incidentally, that it makes the "we are listening" thing seem a tad hollow.)

But having communication done by a limited subset of spokespeople does not strike me as being one of those.
(Edited)