Account error in Tech Smith

  • 2
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Several months old information. The issue was resolved and not relevant any longer.

I was in my Tech Smith account, and clicked on My Products. I got a Whoops! Something went wrong message, and on the third attempt, and every attempt after that, I noticed that whenever I click on the My Products tab I am suddenly logged in as MRussell (who I am not, and have no idea who this is), Can you please look into it and rectify asap?
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Posted 3 years ago

  • 2
Photo of tait


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I got this too. FRUSTRATING!
Photo of caleb.chen


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I have this issue as well.
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We are all getting the same issue...
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it is troubling... i get the same thing . Hope that this it is not a security issue at this point. After you login with your account, when I edit my info, the first and last name was missing as well.
Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

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Official Response
Hello everyone,

We deployed some back end changes this afternoon that were causing this issue. Some diagnostic data was collected and we've reverted the changes.

Some of you may have seen an avatar and display name which were not your own. While I understand this is disconcerting, you were not actually signed in as another account and your own account details were not exposed.

Sorry for the trouble,

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