Account limit issue

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  • Problem
  • Updated 2 years ago
Hey there,
It says my account limit (when using Snagit) has reached its limit but I deleted loads and still get the message.
Could you please investigate?
Martin
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MartinSherv

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Posted 2 years ago

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Luke Griffioen, Employee

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Hi,

Can you log into your screencast account on the web and see how much space/bandwidth you have left?

1 - click on your profile picture in the upper right



2 - choose My Account
3 - look for the Account Information section

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MartinSherv

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Thanks - here is a screenshot :)
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MartinSherv

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Luke Griffioen, Employee

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Ok, looks like the bandwidth is fine. Can you log into https://www.screencast.com/ and check the storage used?
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MartinSherv

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Got it. I had missed that was where you could 'delete all' (which I've now done - should be ok now. Thanks
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pjonesCET

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Even though pay a monthly fee for Screencast. Rarely use it because I sound that after a period of 90 days what I upload disappeared most of what I saved to screencast were in the kilobytes. And I had very few Camtasia movies. After you On Microsoft Answers which keeps help comments for years often someone would read one of my answer and the movie or Snagit screenshot would be disappeared so I would have to save as PNG or MP4  file and upload or use Google Drive or Microsoft OneDrive as long as I pay my fee they stay active.  The only reason I continue paying for Screencast is because with out screencast My license for Snagit and Camatasia is no good.