Activation/Deactivation trouble

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  • Updated 6 months ago
  • (Edited)
I've used Camtasia Studio 7 Japanese version on my laptop. This laptop will be cleaned up OS. So, I'd like to deactivate my license from this PC. Even though I push the deactivate bottom, it didin't work and got messege " It coludn't be deactivated".

Also I want to activate another Desktop PC. I tried it, but It couldn't do it.
I attached the file which is messege I got from Desktop PC.

I didn't use Proxy sever with both of PC, just direct connection.
How I can deactivate and  activate?  
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skikuchi

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Posted 6 months ago

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Rick Stone

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Hi there

This is a question best suited for Technical Support.

https://support.techsmith.com/hc/en-us/requests/new

1-517-381-2300 or 1-800-517-3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday - Friday
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skikuchi

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Hi, Rick.
I'll do it.
Thanks a lot.
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Joe Morgan

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There is no technical support for Camtasia 7.

Camtasia 7 support probably officially ended in 2013 or 2014.
You can't even find Camtasia 7 listed on the support page of TechSmith these days.
https://support.techsmith.com/hc/en-us/articles/203732728-Supported-Versions-of-TechSmith-Desktop-Pr...

Removing Camtasia from a computer is all you have to do. I've seen this advice given by TechSmith on many occasions.
If the computer is broken. So be it.Do nothing.
There is nothing to deactivate if your not using the software. Just install it on another computer if you wish.

Regards,Joe

(Edited)