Add a border to screenshot - Troubleshooting

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  • Updated 4 weeks ago
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I recently upgraded to SnagIt 12 from version 7 (8?) and am a bit confused with how adding a border works now. (In case it matters, I am running this on a Windows 7 machine)

I have an existing image file (.png) that I am trying to add a simple black, 1 pixel wide border to. However, even after following the instructions in the user guide, I still cannot get the border to appear. After opening the image file in SnagIt Editor, I am doing the following:
- From the Border > Width menu, hover over the 1 px command and I can see a black border appear around my image.
- Upon selecting 1 px (or any other width), the border disappears from around my image.
- I have tried saving and opening the file in an image viewer and can verify that the border is not there.

In the previous version I was using, upon specifying the width, the border would automatically be added around my image. Also, I recall my older version having an option to "Place border outside of image", but notice that option is missing in version 12. I was thinking that my issue has something to do with my image's canvas size, but when I use Resize Canvas to make it slightly bigger before adding a border, the border still does not appear.

What am I doing wrong when trying to add a border?
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WriterGuy

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Posted 4 years ago

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wordmuse

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Is the color of SnagIt's background black? I ask because if your border is black, then it might look like it's disappeared when you've selected it. That's what it looked like to me, too. But when I right-clicked the background and set the color to white, the border became visible.
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WriterGuy

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Thank you for your suggestion, wordmuse, but I am already using white as my background color for SnagIt Editor.
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Kelly Mullins, TechSmith Employee & Helper

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Hi Writerguy,

I'm sorry you are having this trouble
Can you try this test: Add a border LARGER than the one pixel and see if it applies.

I have also seen this behavior you are seeing - where you can see the 1 px border but then it disappears. However, this was fixed in a recent maintenance release. What version of 12 are you running?

I just want you to do this simple test to ensure the border is actually working.

Now, if you do NOT see the larger border as well, then perhaps your image is floating and you need to flatten it before the border will be applied.

You can still have the border be applied outside the image if you apply the border during the capture process by creating a profile.

Kelly
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WriterGuy

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Hello Kelly,

It's strange, but I just tried to perform your test and borders of all sizes now work fine on my image file. It's really perplexing that after struggling with this issue for the better part of the afternoon yesterday, I cannot even reproduce the problem today as the borders are now being added and staying on any image file I try to throw at it.

One difference I've noticed is that as I scroll through the different border widths a sample border matching the pixel size is shown around my image, but yesterday the sample border always remained a thin line regardless of the width I was hovering over. Perhaps it was just a glitch and all I needed was to restart the SnagIt Editor or my machine?

Whatever the cause may have been, thanks for your assistance!
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wordmuse

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Gotta love intermittent problems...
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Kelly Mullins, TechSmith Employee & Helper

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Hi WriterGuy,
That's frustrating, I know. But, I'm glad everything is working correctly for you now!
Kelly
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paul.nichols

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I found that if you select another color for the border from the palette, the border will display! Once displayed, you can change the border color to black and/or adjust the thickness.   
(Edited)
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Jennifer Reed

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How do I add a 1px black border by default for screenshots?
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Joe Morgan

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You can add the border to the default "Image Capture" profile by following the steps below.
See Image, Click to Enlarge


However, you will need to assign a keyboard shortcut "Hot Key" to that profile to trigger the automatic border.
If you click the Big Red Button the Border will not be applied.
Or, you can click on the Image Capture Profile directly beneath the Big Red Button.
See Image

Regards, Joe

(Edited)
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Momina

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Once you put in a border on an image and click no border to remove it, nothing happens. How do you undo borders? I also tried undoing other effects on edges and they don't work either.
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Srividya Venkat

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Also suspect if I click Apply in Border multiple times, each time it overlays the previous border and the impression gets thicker or more prominent. Is that really so? Can you please check and confirm?
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Kelly Mullins, TechSmith Employee & Helper

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Hello,Yes, this is how that feature works.

Once you add the border, it becomes part of the image. So, adding the border again adds another border to what you already have.

Kelly
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colleen.slyngstad

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I have the same problem - how do I remove the borders I placed through effects?