Add cursor effects on a part of a group will close cam 8 down.

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  • Updated 8 years ago
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I'm working with Cam 8. When i open a group that i created, select a part (in this group) on the videotrack and go to tab 'Cursor effects' Cam 8 stops working and i need to close the project. I can reproduce it, it happens every single time.
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AFAS Video

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Posted 8 years ago

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Brad, Camtasia Studio QA

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Hello,

I'm sorry you're having trouble with Camtasia Studio! I'm unable to reproduce this issue with the steps you provided so it might be specific to your project or I may be missing something. However, when Camtasia Studio crashes it will auto-generate a crash dump with (hopefully) lots of useful info in it for us to diagnose the issue. The best way to get this from you is by having you contact our technical support department so they can gather the necessary info and track it in their system.

You can open a ticket at http://support.techsmith.com You'll have to make a new account there, but someone should respond within one business day.

Thanks,
Brad

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