Adjust the UI color & contrast

  • 193
  • Idea
  • Updated 3 months ago
  • Planned
  • (Edited)
(This idea comes what what we’ve heard here in this community as well as from other customer feedback methods we utilize. The feedback we gather here will help us gauge how well it fits our users’ needs. Please let us know what you think)

The Problem:

The Dark UI for Camtasia does not appeal to everybody and for some, it makes working in Camtasia unproductive due to issues with contrast and text legibility.

Potential Solution:  

An option in Camtasia to choose a lighter UI or choose your UI color.
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David D, Technical Product Manager - Camtasia

  • 139 Posts
  • 159 Reply Likes

Posted 1 year ago

  • 193
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David D, Technical Product Manager - Camtasia

  • 139 Posts
  • 159 Reply Likes
Official Response

Since the release of 9.0 the darker UI has been a hot topic in the Community. We’ve thoroughly read all the responses on this topic from the release of 9.0 through this June round-up.  While this idea didn’t make the top tier, we felt that the UI, as it is, is difficult or even unusable for some users with visual challenges. To that end, we intend to engage an outside expert in the field of accessibility to help us refine our understanding of the problem and advise us on possible solutions. When potential solutions are available (like a prototype, mock-up, or similar), we will seek feedback from users both on this Community and outside to inform on our design decisions.


This is something that has our attention and we intend to put further the effort to make an informed decision.


Here are the definitions of what the statuses mean for Ideas.

Here is the overall vote count for the rest of the Ideas in this round up.

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David D, Technical Product Manager - Camtasia

  • 139 Posts
  • 159 Reply Likes
Official Response

Hello,

We’ve spent some time over the last couple months exploring a few options to address concerns related to the darker Camtasia UI. We have a prototype of Camtasia Windows with adjustments to the color contrasts that may help those whose vision is somewhat constrained or that find the current UI difficult to use.

We'd like to ask for volunteers to test this prototype and give us feedback. Below is a link to a form where those that are interested can sign-up to participate. The form will include details about the study. The participation sign-up will be open until October 6th at 23:59 UTC. 

Camtasia UI Contrast Study Participation form

On the topic of Accessibility with Camtasia, a cursory evaluation might suggest that video creation is an inherently visual process and, perhaps, not for those with visual impairments; but it’s actually more nuanced that. The accessibility of software is tested with a scale of visual abilities. With that in mind, we are taking a deeper dive into the accessibility of Camtasia.

We’ve contracted Michigan State University’s Usability Accessibility Research and Consulting to test the accessibility of both Camtasia Windows and Camtasia Mac. Our purpose in conducting an accessibility study and consulting with the outside experts is to help us make an informed decision about what level visual ability will be supported with Camtasia. We expect it take 2 to 3 months to get the results then make decision on how that should impact Camtasia.

It’s our intention to first focus on optimizing current UI. Results and feedback from both the prototype and the accessibility studies will help guide us toward an optimal UI.

Thanks.

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wendy.hamilton, TechSmith CEO

  • 52 Posts
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Official Response

I recognize that this is our most active topic in the forum, and while it’s not our customers' top prioritized issue it’s an issue that some customers are extremely passionate about.  I apologize that you are unsatisfied with the interface, and that we haven’t responded faster to the issue.  As Dave indicated, we’ve listened to the feedback and are working on an updated UI that we will test with interested parties, and we’ve accelerated this work ahead of the MSU evaluation.  We have been increasing the amount of dedicated resource on Camtasia and this will help us not only respond to forum issues, but other customer requests as well.

Many of the comments in this thread are incredibly helpful and useful.  We are fortunate to have customers so engaged and committed to us that they take the time to help us really understand the root problem and the alternatives.   Thank you.

Unfortunately, some of the comments, are inflammatory, offensive and inaccurate.   Twice I’ve had to request comments be removed on this post specifically because they contained personal attacks.  So I want to make clear that while you are always invited to criticize the product, any comments that attack our employees personally will not be tolerated and will be removed.  What helps prioritize an issue is less the passion in a single comment, and more the the sheer number of customers raising the concern.  We have been reaching out to our enterprise and institutional customers, who generally don’t use this forum, to confirm their feelings on the interface.  If we see that more customers are having the concern then we will increase the prioritization.       


Wendy Hamilton

CEO, TechSmith

(Edited)
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David D, Technical Product Manager - Camtasia

  • 139 Posts
  • 159 Reply Likes
Official Response
Hello,

We updated the status of this idea to Planned. Just as a reminder, if you wanted to participate in our study, the sign-up for that study is open until October 6th at 23:59 UTC. Thanks.

Camtasia UI Contrast Study Participation form

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David D, Technical Product Manager - Camtasia

  • 139 Posts
  • 159 Reply Likes
Official Response
Hello,

We just wanted to give a quick update on the UI Prototype Study. We are just about finished collecting feedback on our prototype. Based on the feedback we received thus far, we intend to make changes to the prototype. When that second prototype is ready, we'll ask our participates to give us another round of feedback on the new prototype. Thanks to those that are participating in our study for their time and candid feedback. It is much appreciated.

Thanks.
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David D, Technical Product Manager - Camtasia

  • 139 Posts
  • 159 Reply Likes
Official Response
Hello All,

We wanted to provide an updated to the UI color & contrast idea. Over the past few months, we've been testing prototypes with volunteers from this community to measure improvements to the UI contrast. After a couple iterations with prototypes and feedback, we've found marked improvements in usability with our most recent prototype as compared to the current production UI. Based on that feedback, we plan to implement those improvements on Camtasia Windows first. We expect those improvements to be released in the first half of 2018 if not sooner.

We are confident these changes will improve the experience for those that found the current UI fatiguing and difficult to use. As with any change, it may not be what some expect. At this time, we are staying with a single optimized UI and do not plan on implementing an adjustable or switchable UI (i.e. user adjustable UI colors or a switch between light and dark UI themes). We believe that the long term costs to maintaining either adjustable or switchable UI's is not as beneficial as focusing on a single static UI optimized for the larger majority of users.

We'll continue to listen to the community as we the implement and release the UI improvements. When these changes become available, we'll provide an update here.

Thank you.