The Dark UI for Camtasia does not appeal to everybody and for some, it makes working in Camtasia unproductive due to issues with contrast and text legibility.
An option in Camtasia to choose a lighter UI or choose your UI color.
I have given up.
It was about 2 weeks ago where we were told, 'For any Camtasia customers reading this, we owe you a post as well - just give us some time to get that together." (I don't know the exact date becuase GetSatisfaction doesn't record the date of the post.) So far, nothing even though we were told a couple of months ago there was going to be a meeting on this topic. So far, we have heard nothing about that meeting either.
Even the current post downplays the issue. The current concern is that "it might not "appeal to everybody. Ignoring those who are unable to use the software or who have issues using it.
It took being told I, and others, don't count to go from "I will open this idea every month until it is accepted" to "I have given up."
I am not liking CS9 vs CS8.6, the UI, layout & tools in 8.6 are far superior, it's not even close. I have just spent the last 3 days testing EVERY Editing program listed on google.
15 programs in total, downloaded trials and tested them all out, each software has at least 1 feature I like and some programs are ok in general, but fail in 1 critical area I like from camtasia, such as some of the editing programs do not give you Narration ability, they expect you to use another program and import it in. some programs do not let you choose a mic input which I have 3 mics. some have crappy green screen options.
Camtasia 9.0 at the very least is a program I know I have been using CS 7-8.6 for 4 years and now 9.0 is out, I just can't stand the crappy UI, and now that I have tested all these other programs I can see just how lacking in abilities CS9 has.
you know in almost EVERY Video Editing Software list you can google I only found 1 list with camtasia Studio on a list, no one conciders it a video editor. Google for yourself if you don't believe me "Video Editing Software "
I feel this software has better features than most of the crap on the market, but they ruined 9.0 with the UI. you might ask what did you not like about the UI, which would suggest I did not like 1-2 things, no no no, you screwed it all up, I would need to list every feature on your UI to tell you what parts I did not like.
ALL I WANT IT the stability of 9.0 in the 8.6 UI layout, please release CS8.7 with the exact same look of 8.6 but with 9.0 stability.
do that and I will buy your software again.
Users have submitted Countless Suggestions and Ideas on to improve the UI.
This has been going on for over 6 months now.
Today we've opened voting on if we would like to Adjust the UI's Color and Contrast.
REALLY? This is a serious question that need to be addressed?
I'm all for the new path forward that Wendy is putting out there.
Overall, this issue doesn't require any more votes. The votes were in long ago.
I believe Wendy is sincere and a response is forthcoming.
However,this all feels like an exercise in redundancy at this point.
Will pigs fly before Camtasia gets a makeover?
Adobe's UI's are nothing like TechSmith UI's.
I got tired of seeing Dark themed TechSmith UI's being compared with Adobe's.I've read a lot of posts that suggest it's monkey see, monkey do. TechSmith, the monkey following Adobe.But their not following Adobes lead at all.
With Adobe, you can set the UI to extremely Dark "Black". To dark for my taste at times but there is still a lot of color, the media on the timeline,the various editing windows,etc..Lettering is "White" not "Light Gray" like Camtasia. There's "Blue" timeline position and effects values. Even at the darkest setting, Adobes UI has plenty of color, contrast and readability.
See Image Below,Click to Enlarge
There's a science behind dark interfaces.Brightly colored UI's interfere with your ability to discern color and contrast correctly.If you look at the first 2 UI images I've shown. When you look at the image of the house. You eyes will think that the image shown below is brighter or lower in contrast than the image above.They are in fact,identical.
However, Adobe still let's you brighten the UI.It a variable adjustment from as black as shown above to as light as shown below.Just realize that dark UI's are better for a reason.
With Adobe,you can also customize and arrange any and all panels. They can be placed anywhere you wish.You can combine panels "Compound Panels" if you
will. You save the custom layouts you create.You can have one for
creating titles, special effects, your favorite editing layout.One click
will switch between each workspace.
All Panels can switch into full screen mode.You simply highlight the panel and hit the "Tilda Key"
The media bin is shown switched to full screen below.
Plus, the media bin let's you enlarge the size of the Thumbnails.Now that's visibility.
can even hover your cursor over the videos. You scrub through them and
preview them right there.You can even mark in and out points. Just hit
the "I and O"keys.
Here's what TechSmith's done to SnagIt. Everyone requested a UI with better visibility going back to SnagIt 12.Well, actually this is an improvement over what they did to SnagIt 12 initially but It's still to bright for me.
Through the magic of Photoshop I bring you Camtasia 9 with a SnagIt color Theme.
I hope this will never happen to Camtasia.
In closing, everyone should feel free to compare Adobe's UI to TechSmith's.
UI needs some improvements.
Adobe"s UI is a fine example of what a User Friendly and Highly Functional UI is all about.
I'm not beating up on TechSmith here. My intention is simply to point out how much Camtasia 9's UI lacks and what it could be with some forethought and work.
I posted "most" of this Idea as a response to another thread earlier today. My thoughts were immediately buried under another response. So I posted this as an Idea for others to see.
Since the release of 9.0 the darker UI has been a hot topic in the Community. We’ve thoroughly read all the responses on this topic from the release of 9.0 through this June round-up. While this idea didn’t make the top tier, we felt that the UI, as it is, is difficult or even unusable for some users with visual challenges. To that end, we intend to engage an outside expert in the field of accessibility to help us refine our understanding of the problem and advise us on possible solutions. When potential solutions are available (like a prototype, mock-up, or similar), we will seek feedback from users both on this Community and outside to inform on our design decisions.
This is something that has our attention and we intend to put further the effort to make an informed decision.
I’m thoroughly disgusted and I’m tired of the 100% inaction on this subject.
Camtasia 9 was released nearly 10 months ago. People have been complaining about the UI ever since its inception. There are 171 other people that have cast their vote for an improved UI.
So what has your outside expert you’ve hired told you about this issue?
From a usability perspective, you’ve pretty much shoved this under the rug. That part that extends under the sofa. In the back corner of the room in the attic upstairs.
I have zero confidence at this point that, you intend to do anything until Camtasia 10 is released.
I will walk away from Camtasia forever if TechSmith thinks they’re going to lure me into buying Camtasia 10 just to get an improved UI.
Tired of the excuses, you can collect data and ideas until the cow jumps over the moon. That doesn’t help anybody using Camtasia now does it.
10 months of complete inaction on a well-documented problem with Camtasia. At most places of employment. After 10 months, if employees were incapable of carrying out their jobs and correcting problems. They would be looking for a new one.
PS. What happened to the Camtasia Monthly Feature Request Round up this month? It appears you skipped over that as well. Last I checked you were supposed to release that on the 15th of every month.
We’ve spent some time over the last couple months exploring a few options to address concerns related to the darker Camtasia UI. We have a prototype of Camtasia Windows with adjustments to the color contrasts that may help those whose vision is somewhat constrained or that find the current UI difficult to use.
We'd like to ask for volunteers to test this prototype and give us feedback. Below is a link to a form where those that are interested can sign-up to participate. The form will include details about the study. The participation sign-up will be open until October 6th at 23:59 UTC.
On the topic of Accessibility with Camtasia, a cursory evaluation might suggest that video creation is an inherently visual process and, perhaps, not for those with visual impairments; but it’s actually more nuanced that. The accessibility of software is tested with a scale of visual abilities. With that in mind, we are taking a deeper dive into the accessibility of Camtasia.
We’ve contracted Michigan State University’s Usability Accessibility Research and Consulting to test the accessibility of both Camtasia Windows and Camtasia Mac. Our purpose in conducting an accessibility study and consulting with the outside experts is to help us make an informed decision about what level visual ability will be supported with Camtasia. We expect it take 2 to 3 months to get the results then make decision on how that should impact Camtasia.
It’s our intention to first focus on optimizing current UI. Results and feedback from both the prototype and the accessibility studies will help guide us toward an optimal UI.
Made a short A/B compare video of CS9 UI vs. Adobe Lightroom UI; captured at 1920x1080 on my 24" monitor; best viewed with browser at full screen; to me, differences are very obvious ...
CS9 UI Usability Issues
CS9 UI vs CS8 UI
I recognize that this is our most active topic in the forum, and while it’s not our customers' top prioritized issue it’s an issue that some customers are extremely passionate about. I apologize that you are unsatisfied with the interface, and that we haven’t responded faster to the issue. As Dave indicated, we’ve listened to the feedback and are working on an updated UI that we will test with interested parties, and we’ve accelerated this work ahead of the MSU evaluation. We have been increasing the amount of dedicated resource on Camtasia and this will help us not only respond to forum issues, but other customer requests as well.
Many of the comments in this thread are incredibly helpful and useful. We are fortunate to have customers so engaged and committed to us that they take the time to help us really understand the root problem and the alternatives. Thank you.
Unfortunately, some of the comments, are inflammatory, offensive and inaccurate. Twice I’ve had to request comments be removed on this post specifically because they contained personal attacks. So I want to make clear that while you are always invited to criticize the product, any comments that attack our employees personally will not be tolerated and will be removed. What helps prioritize an issue is less the passion in a single comment, and more the the sheer number of customers raising the concern. We have been reaching out to our enterprise and institutional customers, who generally don’t use this forum, to confirm their feelings on the interface. If we see that more customers are having the concern then we will increase the prioritization.
Some things to make clear here:
#1 We read these posts frequently. It’s not fun to see users expressing this much pain and frustration, ever. It puts a bad taste in everyones mouth. As a product team we want to make software that helps users make a difference. We’re a super passionate group and we want our customers to love using the product.
#2 In March of 2018, we adjusted the UI contrast on Windows in a maintenance release to Camtasia 9 as a direct result of this feedback. Camtasia 2019 for Mac will ship with similar improvements to contrast (I’m very appreciative of those changes as a predominantly Mac user who spends a ton of time staring at a screen). The point being that during the last 12 months we’ve been making an effort to improve things for users on the UI contrast front.
#3 The dark UI polls very well among users. The vast majority of the users we’ve surveyed either prefer it or don’t have a problem with it. I’m not saying we are ignoring you folks who don't like it, but there’s a very large contingent of users who would prefer us to do work in other areas.
#4 Camtasia sits on several different UI technology stacks and the codebase has been actively developed against for ~20 years. It’s not easy to turn desktop UI with that kind of code legacy on a dime. I’m saying this because the decision to focus on a light UI will mean less work on other features and that makes most of our users less happy. I hope folks can at least see the position we’re in, recognize the tradeoffs and come to a reasonable understanding that our decisions aren’t based on how little we listen or care for our users.
#4 I’m a bit uncertain what’s a good enough compromise to win over folks on this thread. Some folks seem to want a myriad of color choices they can choose from, others want something that looks more native, still others just want something not quite so dark with good contrast. I’m not in favor of a complete UI overhaul at this point. That would be a significant undertaking we just don’t have the bandwidth to do (always be leery of full UI rewrites is a principle I hold dear).
#5 I think we’re in a bit better position from a UX and technical perspective to deliver a lighter colored UI in the future. I’ll be looking for opportunities to fit it in, but our current 12 month schedule is very tight, so I can’t make any guarantees.
So the million dollar question—would a lighter UI that you could toggle to and required a restart be enough? If so, that's what I'll be attempting to scope and angle toward in the future.
Camtasia Technical Product Manager
Mobile Technical Product Manager
- UX research test commissioned / executed.
- March 2018 contrast of editor UI active state fonts brought into compliance with industry standards on Windows. Some color adjustments to buttons an other UI elements made.
- Spring 2019 contrast of editor UI active states and buttons adjusted on Mac (Mac had not made changes in March 2018).
- Spring / Summer 2019 research into lighter gray color with results suggesting it would not go far enough to make folks who care about chrome color happy. Decision was made to not move forward with UI chrome color changes.
I said in my last week that I support additional incremental changes starting with increasing font contrast in the UI further. I'll be pushing for additional incremental changes as we move forward.
Camtasia Technical Product Manager
Mobile Technical Product Manager