After I complete a Video capture, it appears brighter than it was when it was captured.

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  • Updated 9 months ago
  • (Edited)
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1480515

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Posted 9 months ago

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Joe Morgan

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That's an unusual problem, I've never seen it posted as a problem before.

 I would contact support.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

 
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1480515

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I have reached out to them, but when I view it, it says it was solved but there is nothing there that explains how my problem was solved!
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Robert R., Online Community Admin

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Hi,

I took a look at your ticket history and it shows two identical tickets created (a few hours apart). Our Senior Tech merged the ticket created at on Thursday late afternoon/early evening (ticket number ending in 10) into the first ticket you created (ending in 35) mid-afternoon. Our Senior Tech did respond to ticket ending in 35 on Friday Morning and I do not see any responses to his requests so I recommend trying to log in once more and checking your tickets (I'd also recommend checking your spam / junk folders).

-Robert