After l-o-o-ng render, "This file is being used and cannot be overwritten...."

  • 5
  • Problem
  • Updated 5 months ago
At the end of rendering an MP4, I received this error message:
"This file is being used and cannot be overwritten: [details of file directory & name].

'To continue production, close the application that is using this file and click Retry...'

There is nothing using the file. In fact, it was just created. In another thread from 8 months ( http://feedback.techsmith.com/techsmi... ) "Billy Moss" says, "I got told that the 'This file is being used and cannot be overwritten' error was to do with a long file path. Try rendering the project to the desktop or something then copy it where you need it after. This error is a royal pain I know."

Nobody from Techsmith ratified Billy's comment. Is this the case? The file path is long, but this is Windows 7 - long file paths are okay there, right?

So far as I know, I have the latest Camtasia and latest updates.
Photo of Dave Gehman

Dave Gehman

  • 78 Posts
  • 5 Reply Likes

Posted 7 years ago

  • 5
Photo of Aaron

Aaron

  • 191 Posts
  • 33 Reply Likes
Hi Dave,

Sorry to hear about the grief - to answer your question, filepath names are still limited to 260 characters in Windows 7. There might be ways to enable "long file path names" but I have not had success applying those methods to Camtasia Files (see http://msdn.microsoft.com/en-us/libra... for reference).

Does shortening the output filename and path correct this problem for you?

If not, please let me know, and we can try something else.

Regards,

Aaron
Photo of Leonex307

Leonex307

  • 2 Posts
  • 0 Reply Likes
Hello, Aaron. I have the same problem like Dave, but making folder path shorter isn't working for me... what should I do?
Photo of Dave Gehman

Dave Gehman

  • 78 Posts
  • 5 Reply Likes
Thanks, Aaron. I should have reported back - I rendered it successfully to the desktop and just moved it where I wanted. Apparently my filepath was too long.
Photo of ripper.webdesigns

ripper.webdesigns

  • 1 Post
  • 1 Reply Like
I know this is an old post but as I just had this issue myself and this was the closest thing to help I was able to find on the issue I thought I would add it for anyone else having the issue. I changed to saving to the desktop and it saved and i then went to put it on the usb I was exporting to and it wouldn't fit. So the issue isn't always about the length of the filename. It can also be caused by insufficient disk space.
Photo of PolkaFever

PolkaFever

  • 28 Posts
  • 1 Reply Like
Five years since your post and this error stills exists. I'm on Windows AD computer and have all latest updates. I believe Camtasia mezz up filepaths along the way, but I have no way of changing this. That means I'm stuck. I'm trying to publish to screencast.com , but Camtasia refuses and gives me this five year old error message. Hello Techsmith, anyone to the rescue?!
Photo of Kevin Mojek

Kevin Mojek, Employee

  • 583 Posts
  • 120 Reply Likes
As some of the comments in here indicate, that error message is misleading. It is showing that whenever moving the produced file from the temporary storage folder to the production folder fails. That move could fail if some other process has a lock on it (common if the file had previously been produced and left open in a media player) but it could also fail due to long-file-path restrictions, the destination not having enough disk space, or other reasons. Camtasia should show an appropriate error message for these cases, and probably leave the produced file in the temp folder with some indication that it's there. I've opened an internal bug report to get this fixed.

For the screencast.com case, the file is still moved to the production folder and uploaded from there, so the workaround for now would be the same as for the non-screencast.com case... make sure the file path of the produced file is not excessively long and that the destination folder has sufficient disk space and access rights. If that doesn't solve it, I would recommend contacting tech support at the link below:

https://support.techsmith.com/hc/en-us/requests/new
1-517-381-2300 or 1-800-517-3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday - Friday
Photo of anduy261

anduy261

  • 2 Posts
  • 0 Reply Likes
I had low disk space and freeing it up solved this for me.
Photo of R M

R M

  • 1 Post
  • 0 Reply Likes
Guys it just means the drive you use asĀ  your Output folder is full. Clear space and it'll be able to save the video fine.
Photo of Amrita Das Bijoy

Amrita Das Bijoy

  • 1 Post
  • 0 Reply Likes
I had low disk space and freeing it up solved this for me.