All-in-One capture in Snagit 2018 doesn't auto-detect objects on the screen

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  • Updated 1 year ago
After upgrade to Snagit 2018, All-in-One capture doesn't auto-detect objects on the screen anymore. I'm able to hold and drag to select a region or make a fullscreen capture only. 
Uninstalled -> reinstalled -> allowed Snagit and Snagit Helper in System Preferences / Security & Privacy but the problem persists. I had to downgrade back to Snagit 4.
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adam

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Posted 1 year ago

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Luke Griffioen, Employee

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That should be working. In System Preferences, did you make sure to enable "Snagit 2018" and "SnagitHelper2018"? Those were renamed, so you'll want to make sure to enable the correct ones.
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adam

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Yes, I've noticed they were renamed, I'm sure I enabled "Snagit 2018" and "SnagitHelper2018"
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Luke Griffioen, Employee

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Would you mind opening a ticket with our Tech Support team? We haven't seen this issue, hopefully they can get to the root of the problem.
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adam

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no problem