All of a sudden on Mac Snagit 2018 - the editor will not show ?

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  • Updated 12 months ago
All of a sudden on Mac Snagit 2018 - the editor will not show ? I have deleted app and reinstalled. Capture works but the editor will not show ?
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hello

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Posted 12 months ago

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Luke Griffioen, Employee

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Hi,

The first thing I would check is to make sure that "Preview in Editor" is enabled in the capture window. If that is enabled, then you may be running into a crash, so I would open a ticket with our Tech Support team.

Are you able to open the editor by clicking on Snagit in your applications folder?
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hello

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Hello Luke,

My Preview in Editor is enabled, and if I try and open in App Folder it crashes every time :(
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Luke Griffioen, Employee

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Normally creating a Tech Support ticket would be the fastest way to go about resolving this, but I believe they're off for the holidays, so I'll try my best to help you out here.

In your Applications folder, there's a folder called Utilities. In there you'll find an app called Console. If you open it and select "User Reports", you'll see all of the crashes for all of your apps. If you can grab the most recent one(s) for Snagit 2018 and send them to me at l.griffioen@techsmith.com, I can take a look and try to figure out what the issue is.

(Normally these crash reports are automatically sent to us, but the app has to launch for that to work)