Allow Snagit Library to be put on a network drive

  • 111
  • Idea
  • Updated 9 months ago
  • Under Consideration
  • (Edited)
(This idea is something we’ve heard from customers over time from several of our sources of feedback. We’re posting it here to gauge how well this fits our users’ needs. So please let us know what you think.)


Some customers work mostly off of network drives. This is especially the case for those in corporate environments with shared computers or if they use virtual machine software like VMWare. And they would like better support for putting Snagit's Capture Library on a network drive.

*EDIT* Based on feedback provided by users, adding locations such as OneDrive, Google Drive, etc. to this topic.
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Chris Larson, Snagit Technical Product Manager

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Posted 2 years ago

  • 111
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Paul

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Not just corporates though.  I work for myself and all images are stored on my NAS drive by default.  It would be great to see the library there too, especially as I routinely switch machines.
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Chris Larson, Snagit Technical Product Manager

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Makes sense for sure.
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britur

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Sure does. In fact anything that improves flexibility over where things can be stored is a big big plus.
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Magilla

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A shared cloud library between multiple machines would be great, as would the ability to merge an old library file.
(Edited)
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Robert Neuendorf

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Just make it like Visual Studio. It's so user-friendly and efficient.
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a.wilson

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I would love this.  I recently had a laptop stolen, and with it went ALL of my captures.  I had loads of work items in progress, and unfortunately the thieves also took my time machine back up.

So I would be really keen for the ability to relocate the folder somewhere else on my computer.
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Mal Reynolds

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The change that I would like to see is for capture libraries not to JUST be on network drives (since, while still useful,  in terms of Great Leaps Forward that's "Welcome to 2005"), but on cloud drives. And specifically in my case, OneDrive. And I mean actually doing it, not just marking it as having been implemented when it hasn't been.
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alison.west

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I'm one of several instructional designers on a team.  The lack of this ability has been a huge issue for our team, and the subject of many process/policy debates.  We often have to hand-off projects to one another depending on our specific skills and availability.  Not being able to access each other's libraries has necessitated multiple people taking duplicate screen shots.  This feature will have a major impact in improving our efficiencies.  OneDrive and SharePoint are our storage options of choice.

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Daniel Foster, Snagit strategy lead

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Hi Alison - are your team members all on the same OS or do you have folks on both Mac and Windows?
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alison.west

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We are all on the same OS, Windows.

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wrichert

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I own a web/app design company. My team often needs to share images/libraries with their client's in-house design team. Both cloud and NAS are both really important to us. Several of us have started to look for another solution. Hope you make this the Number 1 priority since Snagit is our "go to" for fast image capture and manipulation.
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tpegar

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I would love to be able to save on a network drive.  I had to have my work laptop reimaged in the middle of job aid work and had to start over with new snags.
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greta.young

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From what I can see, users have been asking for this from years. It's ridiculous that it is so hard to change the default library which begs the question is there hard coding somewhere??  I have a laptop at work and home and it is a pain trying to share captures.
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Chris Larson, Snagit Technical Product Manager

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Official Response
We love this idea. We’ve gotten the impression that it falls into two use cases: those that are using Snagit by themselves and those that want to share captures between people in a team. 

For those that want to use it for themselves, there is a desire to put their library either on a network drive or in a cloud storage service. This is mostly for backups and moving between machines. This is something we’ll look at. Seems like a simple use case, but there may be some tricky things that we need to handle to make it work with multiple machines using the same library.

For those that want to share captures between others on a team, you only want to share some things. And it would be more of an explicit share action to a shared location as opposed to automatic sharing of the whole library.

We will ideally need more information as we get closer to this and we will likely start by exploring and researching the first use case of putting your entire library on a network drive or cloud storage.

Thank you for voting!

Here are the definitions of what the statuses mean for Ideas.
Here is the overall vote count for the rest of the Ideas in this round up.
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Trip²

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Think of it this way: desktop and laptop - regardless of which PC I capture something "into" SnagIt - it would be ideal to have a single library of images so both desktop and laptop have the same captures, same edits.  If that can be achieved by simply pointing X and Y directories to a dropbox or onedrive folder structure, that would be ideal.  Or have I described something that is already possible?
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Chris Larson, Snagit Technical Product Manager

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That makes sense, yes. That's the direction we'll be investigating first. You are correct, it's not supported at the moment.
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Mike62

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Chris,
Q: when there be an updated of "Here is the overall vote count for the rest of the Ideas in this round up" -page?  https://goo.gl/54NPqf

Also because the vote counts there are not always in line with the actual vote-count.
(the number at the top of the thread page)

For example: the "Allow Snagit Library to be put on a network drive"-idea here counts 83 votes, but on the other page (/topics/snagit-feedback-feature-request-round-up) it counts 69.


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jhendrix

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As a new Snagit user, I was both shocked and appalled at this lack.  As a software tester/implementer, I regularly use two machines and need a single library separate from my PCs since they are re-imaged frequently.  I will be going back to Fullshot until this gets done (hopefully soon) since I don't have the time to copy images
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jhendrix

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I somehow got it to work.  I set to a redirected folder (My documents) and all my images are saving to the network.  I'm not sure why it's working though--the UI says its saving to some other location.  IMO, this is really basic stuff--whoever is in charge of the roadmap for this app is doing a horrible job.
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gretz

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This is a really interesting solution!
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wilbert

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This is currently the number one feature that would entice me to upgrade to a new version. (I have version 12, the new features in 13 did not really interest me).

I'm a software developer and I use Snagit a lot in bug reports to indicate what went wrong somewhere. Also really helpful when communicating with customers to show them what they need to do in a certain userinterface.

Anyway, I regularly work from home where I don't use my laptop but a much beefier desktop. It would be ideal if captures that I made yesterday on my laptop can be found on my desktop as well.

I'm currently trying to fake this by saving the library to a folder that is stored in Google Drive (on both machines) but this does not work 100% (some images are shown as missing).

This would be a big, big plus and a certain buy from me when implemented correctly.
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Glen Barrington

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ACDSee the photo oriented DAM software offers ROOT Level support for Microsoft OneDrive.  That means ACDSee treats OneDrive exactly like it would a folder on the HD without having to use a sync app or a special 'sync' folder residing on the HD. I can't begin to tell you how much it has improved the workflow for management of my digital assets.

I'd like to see something like this available for Camtasia and maybe Snagit.  But maybe broadening it to Screencast,  Amazon Drive, and Google Drive!  I know that's a lot of coding and testing various access protocols, but even just having Screencast and OneDrive would pay benefits over the long haul, I think.
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Trip²

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You asked, we responded.  2 months ago your official response was we love it - when will it be in beta for us to test out?  Talked it out, when will it be available?!  :)

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Chris Larson, Snagit Technical Product Manager

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Official Response
Hello all!

We still have this Under Consideration.

Just to set some expectations. We looked into this and we couldn't get it in our next release without creating some a level of risk that we'd have some serious bugs. And when we have bugs in capture storage, that's really serious. We want to do everything we can to prevent data loss. That means lost time, work, and a lot of frustration. So we're likely going to put this one in the following release. We had several other things that we had Under Consideration that are now Planned for this release from the most recent round of voting. Those ideas were much less risky, so that's why you've seen those updated to Planned over this one.

What that means though is that we'd like to do this fairly early in our next release so that we can uncover any bugs before widely releasing it. We will reach out to everyone that participated in this thread to see if you'd like to beta this functionality. We will look into ways to reduce the risk to beta participants (like having it run side by side with a separate library than the released version of Snagit). So keep an eye open for a beta invite after our next release (date TBD, but before the end of this year).
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Trip²

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Thank you, Chris, for your response.  Great to hear the ship has left the dock.  You got one beta tester in me.  One question: would you ever release this storage update as a patch or must it wait for a formal release?  Formal release cycle, if aggressive, is easily 12 months in-between so that puts this at two years out if not released as a patch (interim update).  Keeping quality tip-top is essential and that's good to read.
(Edited)
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Chris Larson, Snagit Technical Product Manager

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It could certainly be released in a minor update. But we'll have to evaluate how stable it is when the time comes!
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robbcolecrabtree

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I am excited for this feature as well. I am an Information Security Engineer for a consulting company, and often I am on my laptop, but when I am making changes in my lab, I want to snag those changes and then replicate them at a customer site. Or vice versa. I want to sync my two devices to my OneDrive and just share a library. This functionality is key to me keeping all my documents in sync when I am on the go. Beta tester here as well!
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angie

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I would love this feature too and would be happy to participate in a beta. I manage a help site, and it'd be great to be able to share a library with other team members. We'll be mixed OS though for a while if that matters. I have freelancer(s) who work in Windows, and I'm OSX.
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YNot

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I also would like to be in the beta.  I have to believe many potential TechSmith Snagit & Camtasia customers (especially larger companies and any sized teams) never considered the products because of the lack of anywhere, anytime, any device capability.  I hope this is done for both products.  Love the products now... will love them much more after.  Thanks for responding to your customers.
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jhendrix

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Please sign me up for the Beta when available.
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Mark Baseggio

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Please include cross-platform sync in this feature.
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wilbert

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Just to breathe extra life in this discussion: if this is coming into a future beta, please contact me for testing it.
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Mike62

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If, one day, the library can be put on a network drive, I assume it will then also be possible to put the images there as well.

If ..
that would indeed also be possible, would it then also be possible to do the same for non network drives, meaning to say that with just one or two 'global' settings, both the library and output can be saved in a specific folder.
Currently the library can already be stored 'elsewhere', i.e. in a user selected folder - SnagItEditor Preferences, tab Library, Library Location.

However, it is not possible yet to store all output (screenshots, etc.) in the same way, i.e. into a user selected folder.

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Winerz

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+++1 for this feature.

To state the obvious, only a small percentage of users will have discovered this thread at all, so I do question the value of this thread as a "way of gauging how well this fits our users’ needs" (OP). I bet we're just the tip of the iceberg on this one!
(Edited)
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J K

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yes please. I've taken my library with me from (desktop) machine to machine over years; now I'm using both a desktop and a laptop interchangeably and of course I always end up needing a screeenshot that was done on the other machine.
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Michael Schiff

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This reply was created from a merged topic originally titled I would love it if I could access my"snags" from other computers..

Please add the ability to save the library location of snags to a Dropbox or OneDrive folder so that you can access that same library on the other computer that has access to that same cloud location.
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Mal Reynolds

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Sigh... it appears that this didn't make it into S2019. I note that someone made a comment about that below the release video and was told to raise the idea in this forum. However as we can see...

(In the interest of balance, there are some good features in S2019 that I think I'll find useful, but I'm massively disappointed that this is not one of them. I work across multiple machines and the absence of a cloud based library is not at all helpful.)
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greta.young

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THIS IS MASSIVELY DISAPPOINTING. Are the snag-it team that out of touch how a lot of people work? Another year, then next year will it be another year?
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JL1

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97 votes for this request appear, alas, to be insufficient, seeing as it is that requests with quite a few more votes have also been sitting in the forums for years.
like others, I don't understand TechSmith policy WRT to feature requests. Reps or, rather, product manager(s) occasionally claim that this or that new feature in a release results from customers' requests.
Fine.
Then, what would it cost this very same person to state here "Sorry guys, feature Y was introduced because it was requested by N customers with a total of N' licenses. Features requested in the forum don't have enough votes, and we can introduce so many features per release." 
Or something to that effect. That would make TechSmith management credible.
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Chris Larson, Snagit Technical Product Manager

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I definitely want this feature as well. I work across several machines and it's a pain to share captures manually when I need to edit a capture.

This is still under consideration and we're going to take another look at making this happen in a future release. The way we store captures right now makes it hard to allow moving around captures.

Technical details:
We have a database file that keeps information about each capture in your library. It does not behave well when more than one computer attempts to write to it when taking a capture.

The good news is that we have some new capabilities and tools in our tool belt after this past release. With Snagit 2019's stamp searching, we use the Windows file system to index and search for information in each file. Which is a great step in the right direction. Hopefully we can use that or something similar to allow the Snagit Library to be in a shared location.

We've released almost everything we had under consideration from the voting round that had this item in it:


It's not just the number of votes that contributes to the decision (although that's a huge factor), but we need to make sure we're not taking too long on improvements like this and not working on other bugs that are blocking already released features.

I'm excited to have the team look into this again. It's definitely on our list to investigate in a future release.
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JL1

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It is so much better when things are explained. Very well, then, let's hope for the best.