Always hides windows

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  • Updated 7 months ago
MacOS13 - when I click the record button all the windows disappear and I have nothing left to capture. Is this is a setting? It just suddenly started happening 2-3 weeks ago. It was happening with 2018, upgraded to 2020 and it didn't fix it.
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mick.tinker

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Posted 7 months ago

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Luke Griffioen, Employee

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Hi,

On macOS Catalina there are special permissions that each app needs to record the screen. Here's a help article explaining how to grant that permission: https://support.techsmith.com/hc/en-us/articles/360034561752-Only-Desktop-Captured-Using-Snagit-on-Mac
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mick.tinker

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Thanks, that was it. I had turned it on for 2020, but hadn't realized I still had 2018 starting at bootup.