animated gif creation ?

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Hi,

I'm not able anymore to find the option to create an animated GIF from a video... it was working in a previous version of snaggit...
I watched the tutorial, and the icons are not seen as expected...

Thanks
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eric

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Posted 2 years ago

  • 1
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Rick Stone

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The UI looks a bit different. Do you see this?



Cheers... Rick :)
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eric

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Hi Rick,

No, that's the point i cannot see it
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Doug Troxell, Lead Developer, Snagit:Mac

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Do you see ANY of the video controls?  (like, the "play" button)
Perhaps you could post a screen shot of what you do see?
(Edited)
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eric

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no i just see the "capture frame to new image" icon

Well how to capture a screenshot into Snaggit Editor ? :)
(Edited)
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Robert R., Online Community Admin

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Hello Eric;

When did you purchase Snagit 3?

*Edit* I just checked for any orders or registration under your email address and I have found no orders through our system; did you purchase directly through us, or did you purchase through, say, the Mac App store?
(Edited)
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eric

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i received that email in June:

Since you purchased Snagit very recently, you get the newly released version of Snagit for free! The software key you received with your purchase will automatically work for this new version
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Robert R., Online Community Admin

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Hello Eric;

Did you purchase Snagit directly through us? If you download Snagit for Mac 4 from this direct link, and during install you using your existing software key, does Snagit 4 install and activate?
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eric

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Hi Robert,

i downloaded v4 and unlocked it with my licence key :)
Thanks for your help
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Robert R., Online Community Admin

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Hi Eric!

Glad to hear that you're squared away! I switched this thread's Conversation Type from Question to Problem and marked it Solved; please don't hesitate to reach out if you've any other questions, and remember you can get dedicated, free, 1-on-1 Technical Support by opening a ticket in our Technical Support site.