Animations Crashing Camtasia 2020 consistently

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  • Updated 4 weeks ago
  • (Edited)
I recently upgraded from 2019 to 2020 on a Windows 10machine.  Nearly every time I try to usea simple animation to zoom in or out the program instantly locks up.  I am I the only one experiencing this?!!  EXTREMELY AGGRAVATING... wish I'd stuck with2019 as I'm unable to complete a single video production!
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thetimbertailor

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Posted 1 month ago

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ideaseeker2010

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I haven't had issues in using animation features with recent versions of Camtasia at all.    Past versions from years ago, yes, it did crash sometimes, but I was doing rather ridiculous animations like this.   Something that did help, I found, was to export the project so everything was in one place: File>Export  https://www.youtube.com/watch?v=yBk6LMAuxTE
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thetimbertailor

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Are you using Camtasia 2020?  I had zero problems with Camtasia 2019 but 2020?  A simple zoom in on a video clip forces me to deploy the blue screen of death to get out of the locked up program... aggravating, especially since other new features of 2020 are nice like the Favorites option and bigger 'handles' on video clip segment ends...
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thetimbertailor

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@brad.mobbs
how do you check the build number?  Not sure what I'm using but do know that I'm now getting frequent crashes when I add new media to the timeline.  I'm building a long, heavily edited video which would have caused a few crashes in 2019 but not EVERY time... maybe I'm stuck with a glitchy build?
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kayakman, Champion

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see help/about Camtasia menu
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Joe Morgan

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thetimbertailor

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Looks like I'm using build 21833.  Do 'we' know what's the most stable/crash free build of 2020?  I'm getting near constant crashes that require using Task Manager to End Task which is listed as "Suspended".  Adding a new video clip to Media and then to the timeline is all it takes to stop production dead in its tracks... frustrating!
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kayakman, Champion

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current version is 2020.0.3. build 22309

get it by downloading the free trial off TechSmith web site

if your build is 2020.0.3. [??], you will need to uninstall that before installing the new build
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Glenn Hoeppner, Employee

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Hi thetimbertailor,

I'm sorry you're running into crash issues like this. If you haven't already, please open a ticket at https://support.techsmith.com/\. They should be able to collect some data and help troubleshoot.

-Glenn
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thetimbertailor

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Thanks Glenn... I've got an ongoing ticket to address this but thanks for your attention to my frustration.  BTW if you're a coder at Camtasia I REALLY appreciate the 'favorites' list and the much more user friendly 'handles' at the ends of clip segments on the timeline that were added to the 2020 version... both significant time savers during editing IMHO.
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Clint Hoagland, Employee

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2020.0.3 shipped today and it contains a fix that should help some of the users that were experiencing crashes while editing animations.
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charles.ragucci

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My 2020.0.2 was crashing for me while working on my latest project. I Counted at least  5 crashes on this one project reported to technical support last week. I also noticed that when I went to move media on the timeline it crashed. This had not happened in 2019. Not sure if related to your issues but a crash is a crash.
(Edited)
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charles.ragucci

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Also I just got notice 20.0.3 update?
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thetimbertailor

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@Clint Hoagland: are you saying that 2020.0.3 is the best version to run to avoid glitchy issues we've been having with 2020 since upgrading?
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charles.ragucci

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NO. I haven't installed it yet. I just got the update notice just letting you know.
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Joe Morgan

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My  philosophy is never upgrade without a strong compelling reason.

Read the maintence release notes. If Camtasia is stable, theres noting in there to get excited about.
Then if it ain't broke. Don't fix it.

Regards,Joe
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charles.ragucci

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You very cautious Joe but I totally get it and understand your Philosophy!
2020 Is broke in my opinion. So I may install this today
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kayakman, Champion

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2020.0.3. seems to work great; fixes many 2020.0.2. issues

timeline zooming and scrolling are greatly improved

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Joe Morgan

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Never mind, I thought it said track Recorder. Duh!
Clean my glasses LOL
It means you can drag a track to a different level.  Upward or downward to stack them in another order.
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Joe Morgan

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I was copying and pasting the text thinking it said RECORDER, I feel pretty stupid in the moment.{:>(
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kayakman, Champion

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I believe that feature is only available on the Mac version at this time
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Joe Morgan

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Its listed under the Windows ...............

5 June, 2020: Camtasia (Windows) 2020.0.3
  • Added Track Reorder feature to Editor.

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kayakman, Champion

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OK; good to know; just tested and it's now there

when I first heard about it [some weeks ago], it was listed as Mac only so far; looks like they plugged it in with 2020.0.3.