Annotations and Callouts

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  • Updated 4 weeks ago
Annotations and Callouts are not resizing after using the feature in a previous project.  I have submitted this problem to Camtasia and so far the suggestions that have not worked:
Uninstall/Reinstall the program
Delete the Camtasia Registry Key (works for only one session).
Change the Hardware Acceleration from Use graphics card to use Software-Mode only.

I absolutely live in Camtasia and this small problem is turning into a huge problem, so if anyone has figured out a fix for this I would very much appreciate it!

I am currently workng with Camtasia 2018 V. 2018.0.4
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worden

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Posted 4 weeks ago

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Rick Stone

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Are you able to better articulate what you are seeing? Maybe even use the Camtasia recorder to record it in the editor and upload it to ScreenCast.com so others can see first hand as you describe it?

Then post the link to the recording here.
(Edited)
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Joe Morgan

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So what about using the Scale properties slider in the properties panel? Can't you use it?
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Rick Stone

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Thanks for that. I'm wondering if a temporary workaround would involve just locking the lower track before attempting to adjust the motion callout?
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Joe Morgan

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The double arrow clearly indicates hes grabbing the corner of the callout and its not resizing. Locking the video might make it easier to grab, but it won't fix the issue.

I'm pretty sure the properties slider will over ride the issue.Once changed, it might unlock it and allow for further adjustments in the canvas area.


It seems like a graphics drive issue to me.But its probably an oddball bug
(Edited)
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Rick Stone

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Personally, I'm wondering if it is related to that issue I always see in SnagIt where I have to futz around looking for the sizing handle to even appear. My gut says it's probably related to that dang Windows setting that zooms things to 125% or whatever for the DPI.  Seems that little feature wreaks havoc with many apps.
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worden

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@Joe, I have tried the slider option, but it does not solve the problem in the sense that I can reduce the size of the box, but again, is very inconvenient and will not really size to what I am trying to callout.  Ex. I want the box to be taller, but the callout stays in aspect ratio, so if what I am trying to point out is larger (or smaller) than the callout, I am stuck with a weird looking callout.  

@Rick, maybe I will check into that.  Yes, Windows just loves to cause us grief!  :)

I really appreciate all the feedback!  
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Kelly Mullins, TechSmith Employee & Helper

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Hi there,

Since you have not found resolution with any of the suggestions here, did you open a ticket with Technical Support?

If not, please contact our technical support team. This is a free service.
Once you find out what is going on, perhaps come back here and post the solution so other can see.

Kelly
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Joe Morgan

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If you read the initial question/post. You'll find suggestions offered by by Camtasia that I would assume must be TechSmith.
Expanded on by Kelly.
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worden

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Kelly,
I am currently working with TechSmith (Camtasia) regarding the problem.  All the fixes I posted in my originating post were given to me by TechSmith technical support.  I was just hoping others were experiencing the same problem and that perhaps they had a fix.
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Joe Morgan

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I do recall seeing a post about problems with either the resizing of callouts or editing callouts that were created in Camtasia 8 and opened  in Camtasia 9.

To the best of my  knowledge, that was not resolved. The easiest fix is copy and past the text into a new callout and delete the original.

Regards,Joe
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worden

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This is happening on videos that I am currently recording using Camtasia 2018 recorder.
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Joe Morgan

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I saw the video
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Kelly Mullins, TechSmith Employee & Helper

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Hi Worden,
For the project you show in the video, if you click play, does the callout play as it should?
Does this happen in EVERY project? Or, just in this one you are working in?
If you haven't tried, can you begin a new project and add the same Sketch Motion callout to the timeline and try to adjust it on the canvas. What happens?
Do other Sketch Motion callouts do that same thing? Or, is it just this one?
Can you add regular callouts to the canvas? Do they work correctly?
Kelly
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worden

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Kelly,

if you click play, does the callout play as it should? - No, it does not.  

Does this happen in EVERY project? Or, just in this one you are working in? - Every one, after the initial project is converted to an .MP4 file, unless I delete the registry key and re-initialize Camtasia.

If you haven't tried, can you begin a new project and add the same Sketch Motion callout to the timeline and try to adjust it on the canvas. What happens? I have tried (video link is above) and am still having the same problem.

Do other Sketch Motion callouts do that same thing? Or, is it just this one? All of them. 

Can you add regular callouts to the canvas? Do they work correctly? Yes and No