any ideas why my SnagIt won't open? SnagIt 12 on a Windows 7 desktop PC

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any ideas why my SnagIt won't open? SnagIt 12 on a Windows 7 desktop PC
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Doug Morrow

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Posted 8 months ago

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Joe Morgan

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No, but if it were me I would attempt a repair install as a starting point.



Regards,Joe
Photo of Doug Morrow

Doug Morrow

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Hmmmm... thanks Joe. I just tried that. I got as far as step 2. When I click on "Change" nothing loads and I can't get to step 3. A similar thing happened to when I try to just open the Program - the blue rotating circle appears briefly to suggest it's trying to open, then it disappears but nothing has happened.
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elliewalsh28

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I'm having the same issue with Windows 10 on my laptop. Did you find a solution to this?
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Joe Morgan

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Looks like Doug's follow up slipped past me. Sorry about that Doug {:>(

If the original installation file no longer exists or has been moved. SnagIt can't find it.
It needs that file to run a repair install.
If have the installer file, you can run it and chose repair. Provided the version number is identical.

If not. If the right version number is available here. https://www.techsmith.com/download/oldversions
You can download and run it.

Other than that, a complete re-install would be required.

Regards,Joe